Public Area Supervisor

EOE/AA/Disabled/Veterans

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!

Conrad London St Jamesis one of Hiltons three global luxury brands and reflects the bold inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in thetop 5% of hotels in London and the Top 10% in the world.

A World of Rewards:

• Hourly rate of 14.50
• A global travel program for team members
• Meals whilst on duty
• To be part of a fabulous team

The hotel located in the heart of Westminster as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts with the standards and luxury service Conrad is famous for.

• The Blue Boar Pub opened May 2021 which is a contemporary take on a British pub
• The Hedgerow the hotels first cocktail bar which takes inspiration from the beauty of the traditional British countryside
• The Pem a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
• The Orchard for afternoon teas and lighter meals
• The Executive Lounge an exclusive space dedicated to our most valued guests providing a higher level of luxury and personalized service.
• Seven Meetings & Events Spaces perfectly designed to host a wide range of gatherings and events each space offers the same commitment to quality luxury and service excellence that define Conrad London St. James.

The Role:
As a Public Area Supervisor you are responsible for overseeing and ensuring the cleanliness of public areas to deliver an excellent Guest and Member experience. A Public Area Supervisor will also be required to manage and train staff and organise regular deep cleaning tasks. Specifically you will be responsible for performing the following tasks to the highest standards:

• Responsible for overseeing and ensuring the cleanliness of all public areas
• Manage train and develop the public area cleaners
• Carry out lost property procedures
• Manage customer service issues quickly and effectively
• Manage master keys in his/her possession
• Organise regular deep cleaning tasks e.g monthly deep cleaning and carpet shampooing
• Report maintenance issues to Maintenance/Engineering Department
• Patrol Front of House areas and Public Toilets regularly throughout the shift
• Work with other Housekeeping Managers Office Coordinators Reception and maintenance to maintain good communication
• Ensure a thorough handover to Housekeeping teams
• Carry out preventative maintenance on equipment
• Ensure team members comply with hotel security fire regulations and all health and safety legislation
• Carry out any other reasonable task set by the hotels management
• Provide excellent Guest service

What are we looking for
A Public Area Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Excellent organisational and planning skills
• Accountable and resilient
• Good communication skills
• Ability to work under pressure
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous hotel or leisure sector experience
• Previous experience at Supervisory level

Travel:

• St James Park Tube Station District & Circle Line across the road
• Westminster Tube Station Jubilee Line (4 Mins Walk)
• Victoria Station(8 Mins Walk)
• Waterloo Station (10 Mins Walk)