Field Service Technician (Tier II) (Onsite)

Serigor

Posted on : 06-08-2025

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1 Vacancy

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Job Location

Petersburg, VA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 06-08-2025

Job Description

Job Title: Field Service Technician (Tier II) (Onsite)
Location: Petersburg VA
Duration:12 Months

Job Description:
Under general supervision the Field Service Technician provides comprehensive hands-on on-site technical assistance to the client technology users. This role involves independently troubleshooting and resolving complex software hardware and network problems with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct on-site service clearly communicating solutions and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.

Skills:
SkillRequired / DesiredAmountof ExperienceWindows (10/11) Understanding of installation configuration troubleshooting (e.g. registry services event viewer)3YearsMacOS: Proficiency in installation configuration troubleshooting and user management.Desired3YearsDesktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM hard drives)3YearsPeripheral Devices: Installation configuration and troubleshooting of printers scanners monitors and other peripherals.3YearsWireless Networking: Knowledge of Wi-Fi standards security protocols (WPA2/3) and troubleshooting connectivity issues.3YearsMicrosoft Office Suite: Advanced proficiency in Outlook Word Excel PowerPoint and Teams (installation troubleshooting data recovery)3YearsRemote Desktop Tools: Proficiency with tools like TeamViewer RDP Any Desk for remote support.Nice to have3YearsProblem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically.3YearsCommunication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users writing clear documentation and professional3YearsCustomer Service: Patience empathy and a helpful attitude when assisting users.3YearsTime Management & Organization: Prioritizing tasks managing multiple requests and maintaining accurate records.3YearsTeamwork: Collaborating effectively with other IT professionals.3YearsAdaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments.3Years

Required Experience:

Senior IC

Employment Type

Contract

Company Industry

Key Skills

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About Company

Serigor

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