Server | City Cruises Norfolk (must have weekday daytime availability and weekends)
Server | City Cruises Norfolk (must have weekday daytime availability and weekends)
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Job Description
City Cruises is seeking Servers for its operation in Norfolk VA.
About Us:
City Experiences passion is to provide amazing experiences on land and water. Our 40- year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If youre an enthusiastic team player who thrives in an environment where communication creativity and cooperation are encouraged this may just be the opportunity for you.
About the Opportunity:
The Server is technically competent in serving food and beverages is hospitable and cordial to guests and coworkers acts safely and responsibly and is knowledgeable about the vessel and the skyline.
About You:
This person will be adaptable dynamic and embody City Experiences RESPECT Service System.
Essential Duties & Responsibilities:
- Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
- Greet guests and serve food and beverages in a timely fashion
- Accurately take orders and enter them into the point of sale system
- Maintain the cleanliness and safety of all common areas and service stations
- Participate in the celebration and entertainment experience of the guest
- Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
- Accurately collect payment from guests for on-board purchases
- Provide information to guests including menu descriptions order of service entertainment options cruise route and points of interest
- Be prepared to begin work at scheduled time
- Maintain uniform and personal grooming in compliance with appearance standards
- Assist with the warm and efficient greeting and seating of guests when they arrive
- Additional job duties as assigned
Requirements & Qualifications:
- High school diploma or equivalent required
- One (1) year experience in high volume restaurant preferred
- Energetic and enthusiastic personality essential
- Must be able to effectively understand and convey written and verbal information to guests and coworkers
- Must possess a service orientation actively looking for ways to help others
- Basic computer skills are required
- Will work for extended periods without sitting
- Required to lift furniture and other heavy items such as dishes up and down stairs
- Will be required to be available for work on all major holidays
- Must meet minimum state age requirements
- Per US Coast Guard regulations must be a US Citizen or a Permanent Resident
The RESPECT Service Systemembodies City Experiences mission vision values and operating principles. By creating a company culture that puts RESPECT at its core we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type including but not limited to discrimination and or harassment based upon race religion religious creed color national origin ancestry citizenship sex sexual orientation gender gender identity gender expression age pregnancy or relation medical conditions childbirth breastfeeding parental status veteran and/or military status disability (physical or mental) medical condition genetic information or characteristics political affiliation domestic violence survivor status marital status or other characteristics prohibited by federal state or local law. Additionally as a federal state and local contractor Hornblower complies with government regulations including affirmative action responsibilities for qualified individuals where and as they apply. The company also participates in the E-Verify program in certain locations.
Employment Type
Full Time
