APEX Developer SME

As an Advisory Apex Engineer you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown) critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis you will be expected to work with very limited guidance from management. Further the Advisory Apex Engineer is sought by customers and Oracle employees to provide expert technical advice.

UK SC is required but dont disclose the fact you have SC until requested by Oracle Security Admin team.

As an APEX SME you are expected to be an expert member of the problem-solving team and be highly skilled in solving extremely complex (often previously unknown) critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis you will be expected to work with very limited guidance from management.

Main duties and responsibilities include:
Client-specific and proactive support of dedicated CSS customers to ensure operational excellence of APEX in the Cloud. Technical understanding Oracle DB Architecture is required
Act as a trusted technology advisor for our CSS customers with a deep knowledge of the customers requirements and environments
Maintain effective professional relationships within the global CSS practice with Oracle Technical Account Managers (TAM) Oracle Product Support and customer staff at various levels
In close cooperation with the Technical Account Manager act as a customer advocate within the Oracle eco system
Customer solution architecture advice and reviews conceptual support (e.g. Security High Availability Performance maintainability)
Technical assistance with SW installation & Configuration health checks applying best practices for modern IT environments
Performance assessments and tuning assistance for Apex based reporting deployments
Proactive Upgrade and Patch Management advice Implementation planning
Advise customers on product evolutions and features avoidance of predictable issues
Lead to innovation by Knowledge Transfer prepare and deliver technical workshops or training designed to educate customers or peers on technology related updates
In close collaboration with Oracle Global Customer Support deliver critical technical support tasks connected or onsite e.g. issue reproduction and resolution testing and validation of fixes
Facilitate root cause analysis for product problems and identify method of resolution
Provide and verify workarounds or patches
Resolve complex or previously unknown issues requiring deep technical expertise and strong interdisciplinary teamwork
Interact with key customer personnel to enhance collaborative problem solving
Follow through escalation management as required
Research and respond to technical inquiries

This role requires UK Personnel meeting minimum requirements. Detailed below
UK Nationals who are eligible to support UK Government Environments can only Apply for this Nationals are individuals who hold at least one of the following government-issued documents.
1. Validate UK Passport
2. UK Birth Certificate
3. UK Naturalization Certificate

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