Event Ambassador - Hilton Boston Park Plaza
Event Ambassador - Hilton Boston Park Plaza
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Hilton Boston Park Plaza is looking for their next Event Ambassador.
This hotel features a recent $100 million landmark transformation of guestrooms meeting and public spaces. Other notable features include 70000 square feet of flexible renovated function space supporting groups of 10-2200. With 1060 guestrooms and three in-house dining options.
Our ideal candidate possesses a minimum of one years customer service experience in hotels event coordination or relatable field. They demonstrate a solid foundation of basic computer skills. Candidates must be available to work both AM and PM shifts without restriction including weekdays weekends and holidays as needed.
Shift Pattern: Monday-Sunday As early for AM shifts and as Late for pm shifts. Availability is a must to adjust days and times to accommodate meetings and events for client engagement.
Pay Rate: $28.00 per hour
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing:
As an Event Ambassador you would be responsible for providing administrative and clerical support to department managers in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
Directly serve on site group and catering customers in a proactive manner
To organize plan and prioritize your duties by developing plans and goals
Timely communication to internal and external clients via telephone email written documents or in person
Demonstrate knowledge of job systems products booking systems and processes
Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts
Selling and influencing both internal and external clients
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
Ensure high quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed
Participate in customer site inspections and assist with the sales process as necessary
Other duties as necessary based on business needs
EOE/AA/Disabled/Veterans
Employment Type
Full-Time
