Customerâ¯Service â Process Associate â Dutch â Remote Romania.
Customerâ¯Service â Process Associate â Dutch â Remote Romania.
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us atand onLinkedInXYouTube andFacebook.
Inviting applications for the role ofCustomerService Process Associate Dutch Remote Romania.
In this role you will be supporting our automotive client in delivering high level customer support through different support chanels & contributing to process improvement!
Responsibilities
Answering phone calls in the languages mentioned with a nice controlled voice on a priority established by the teamleader.
Being able to communicate effectively both verbally and in writing.
Able to sense other peoples emotions and provide the answer or support based on their needs.
Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
Easy adjust to changing scenarios regarding ways of working.
Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
Receiving and placing customer orders for the in-scope products/services (leasing credit bank accounts);
Projecting a positive image of the company and brand.
Implementing changes using your creativity and focus on process improvement.
Qualifications we seek in you!
Correct and complete documentation of all customer interactions. Having a good know-how of the entire process.
Using time effectively and prioritize the daily tasks accordingly.
Sharing with all team members any relevant knowledge obtained through customerinteractions.
Attending trainingsessions.
Arranging workingscheduleswith colleagues flexibly according to business needs.
Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
Providing assistance tonew colleagues wheneverpossible.
Inform the process trainers and the management team whenever the information in an SOP is identified asout-of-date.
Able to use tools such excel word PowerPoint - as per the business and process requirements.
Minimum Qualifications
Good knowledge ofDutch (C1) and English (B2).
Bachelors degree.
Good MS Office knowledge.
Analytical thinking and self-starter.
Preferred Qualifications/ Skills
Relevant experience in phone customer service.
High motivation and ability to learn.
Ability to work under time pressure.
Why join Genpact
- Be a transformation leader Work at the cutting edge of AI automation and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
- Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
