In-Person Customer Service Representative - Commercial Waste Hauling Services
In-Person Customer Service Representative - Commercial Waste Hauling Services
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Job Description
Why Choose Us:
We are Waste Connectionsof Canadaan integrated services company that provides solid waste collection transfer disposal and recycling services to local residents and businesses throughout the U.S. and Canada. Were proud to be a different kind of company with a different kind of culture. One where self-directed empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:
Answering customer calls and processing customer orders for new service discontinuance or changes inservice.
Accepting payments from customers researchingcustomer billing inquiries and updating customer account information.
Interacting with customers and Waste Connections employees to determineservicerequirements resolve problems or complaints and seeks cost-effective safe environmentally sound solutions toserviceissues.
Entering data from new sales material as well as customer terminations and service changes
Maintaining sales spreadsheets and pdf files related to the sales activities
Analyzing account activity and suggesting opportunities for service improvements to the customer with a consultative approach
Maintaining appropriate files and documentation in accordance with company policy and internal controls
What We Need From You:
2-3 years of customer service/office admin experience
High-volume call center or inbound calling experience
Pleasant demeanor over the phone and emails
Excellent time management and prioritization skills
Strong working knowledge of Microsoft Office TRUX an asset
Strong written and oral communication skills
Critical and logical thinking skills
What Youll Get From Us:
Competitive Wages: $50-60k annually
Retirement Plan with company match; let us help you save for your future
Benefits; Medical Dental Vision
Perks perks perks! Employee Assistance Program Scholarship Opportunities for kids Employee Stock Purchase Plan
Insurance: Life Short Term/Long Term Disability
Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal provincial or local law regulation or ordinance.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
