MWAA - Technical Support Specialist II
MWAA - Technical Support Specialist II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Technical Support Specialist II role involves installation configuration and troubleshooting of technical issues. The position requires hands-on experience strong communication skills and the ability to work in a dynamic environment providing support across multiple locations.
- Install and configure hardware and software.
- Perform basic network troubleshooting.
- Follow technical Standard Operating Procedures (SOPs).
- Troubleshoot basic operating system issues.
- Communicate effectively with customers and team members.
- Resolve complex troubleshooting issues.
- Track and analyze logs.
- Coordinate with third-party support.
- Conduct ad-hoc training for end-users and product demonstrations.
- 3 years of progressive experience in technical support.
- A certification.
- Experience with ticketing systems.
- Knowledge of basic formatting and formulas in Excel.
- Strong reading and speaking skills.
- Physical ability to climb desks.
- Working knowledge of Angular application security framework Ionic JavaScript Object Notation JSON real-time databases Hyper Text Markup Language HTML5 CSS3 GIT Web Application Program Interfacing API Chrome OS Drupal Workday Salesforce LocusLabs AWS Swift Azure Google Cloud SharePoint O365 GIS EAM/CMMS CLMS PLC and BAS MUFIDS CUPPS IoT airports systems SAML2.0 OAuth 2.0 and other Web Authentication and Authorization techniques.
- Must be flexible to work outside normal working hours and/or more than 8 hours in a day (not to exceed 40 hours a week).
- Must have reliable transportation to travel between work locations.
- Requires AOA security access badging.
- This position requires a vehicle to mobilize between campuses.
- Shifts are available from 8:00 AM 4:30 PM and 8:30 AM 5:00 PM.
- Must be flexible to work outside of normal working hours.
Employment Type
Full-time
