Training Specialist â Senior
Training Specialist â Senior
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Technical
- Lead and conduct training needs assessment identifying the needs of all end-users aligning with OPS Change Management practices.
- Design a comprehensive curriculum for the training initiative including all necessary training resources.
- Provide project management expertise to support initiative/alignment to overall project timelines.
- Develop training materials for all end-users including guides facilitation material online modules etc.
- Conduct evaluation of training initiative to determine required supports for continuous learning.
- Provide expertise with e-learning authoring tools.
Relationship Management and Communication
- Collaborate with subject matter experts and stakeholder working groups and project team members to determine training needs/curriculum.
- Provide leadership and apply knowledge and understanding of adult education theories principles and practices.
- Liaise with the development and Quality Assurance teams inclusive of third-party vendor and ministry teams
- Present complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase
- Participates in the operations quality assurance testing and review processes
- Facilitate and/or support facilitators with classroom sessions (in-person/virtual).
- Manage and escalate issues in a timely appropriate and effective manner and provide clear analysis of options regarding how to proceed with problem resolution.
Skills
Experience and Skill Set Requirements
Adult Education Experience
Knowledge of adult education theories principles and practices
Experience facilitating adult learning programs using a variety of learning delivery methods.
Training Specialist Experience
Leading and conducting training needs assessment identifying the needs of all stakeholders.
Designing a comprehensive curriculum for the training initiative including all necessary training resources.
Developing training materials for all end-users including guides facilitation material online modules etc.
Conducting evaluation of training initiative to determine required supports for continuous learning.
Planning and project management methodologies to conduct training programs design and development projects
Monitoring progress resolving problems and reporting regularly to I&IT management and clients decision makers.
Business & IT Knowledge
Highly proficient with the use of e-learning authoring tools learning management systems and MS Office to prepare training materials.
Knowledge and experience with the following: Digital Service Standard Ontario Design System Service Design Playbook OPS Change Management practices
Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act 2005.
Relationship Management
Strong leadership and people management skills and experience
Exceptional analytical problem solving and decision-making skills to analyze and identify learning needs
Demonstrated strong interpersonal verbal and written communication and presentation skills
Proven troubleshooting and critical thinking experience
Demonstrated ability to apply strong listening skills to facilitate issue resolution
Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
Strong interpersonal facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
A motivated flexible detail-oriented and creative team player with perseverance excellent organization and multi-tasking abilities and a proven track record for meeting strict deadlines.
Employment Type
Full-time
