Strategic Customer Success Manager
Strategic Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Contify
Contify is a technology company that offers an AI-enabled Market and Competitive Intelligence (MCI) platform to help professionals make informed decisions. Leading B2B organizations such as Deloitte Groww EY Wipro BCG Silicon Valley Bank MetLife etc. depend on Contify to track their competitors customers industries and topics of interest. Contify delivers unique strategic updates by continuously monitoring more than 1 million companies from over 1 million sources in real time.
Contify is rapidly growing with more than 275 people across two offices in India. Contify is the winner of Frost and Sullivan s Product Innovation Award for Market & Competitive Intelligence platforms.
About the Role
Contify is seeking a Strategic Customer Success Manager to own post sale relationships across key accounts in BFSI IT/ITES Manufacturing and Healthcare.
As a leading M&CI platform our value is unlocked when customer stakeholders from Strategy Competitive Intelligence PMM and Risk derive timely insights & align Contify with their business goals to expand their engagement.
You ll be the strategic partner guiding accounts through renewals expansions and persona driven value conversations.
Key Responsibilities
Persona First Relationship Management
-
Own relationships with VP/Director-level personas: Strategy CI PMM and Risk
-
Tailor engagement based on vertical needs (BFSI Manufacturing Healthcare)
-
Run value based QBRs and executive updates
Customer Advocacy & Insight Loops
-
Capture client feedback to inform product messaging and enablement
-
Partner with PMM to shape messaging and competitive proof
-
Identify success story candidates for marketing
Expansion & Renewal Ownership
-
Monitor usage and engagement signals to flag risks or upsell windows
-
Run renewal processes with pre alignment to account growth plans
-
Collaborate with Sales and Solutions teams to enable seamless handoffs
Reporting & Stakeholder Management
-
Maintain account health dashboards and stakeholder maps
-
Use CRM (HubSpot) to track account touchpoints
-
Lead multi persona engagement plans and renewal playbooks
You re a Fit If You...
-
Have 4-7 years in Customer Success in B2B SaaS(Product) (ideally with GTM personas)
-
Are confident working with Strategy CI Risk or PMM stakeholders
-
Have driven NRR through expansions not just renewals
-
Are a strong communicator across functions and levels
-
Have a proactive insight led operating style
ci,stakeholder management,customer success,data analysis,b2b saas,customer,b2b,relationship management,crm (hubspot),value-based engagement,communication
Employment Type
Full Time
