SAP ISU Customer Service Consultant
SAP ISU Customer Service Consultant
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1 Vacancy
Job Description
Job Title: SAP ISU Customer Service Consultant
Location: Remote (EST)
Duration: 6-12 Months
Job Description:
Responsibilities:
Lead or support the implementation enhancement and maintenance of SAP ISU Customer Service (CS) module.
Work with business stakeholders to gather and analyze requirements and translate them into technical specifications.
Configure SAP ISU-CS for business processes including:
Move-in/Move-out
Contract Management
Business Master Data (BP Contract Account Contract)
Interaction Records
Notifications and Case Management
Integrate with related modules like Device Management Billing & Invoicing FICA CRM and AMI systems.
Support end-user testing training and documentation.
Participate in troubleshooting and resolving production issues in the CS module.
Required Skills:
5 years of experience with SAP ISU specifically in the Customer Service (CS) module.
Strong understanding of SAP Utilities business processes.
Hands-on configuration experience in areas like Move-In/Out Premise Connection Object Contracts Notifications.
Experience with master data management in ISU (BP CA etc..
Knowledge of integration with other ISU modules: Device Management Billing FICA.
Experience in working with SAP CRM or SAP S/4HANA is a plus.
Familiarity with SAP Interaction Center or Contact Center is desirable.
SAP ISU
Employment Type
Full Time
