Service Design Specialist
Service Design Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Lead Service Design and Transition Manager as a Service Design Specialist you will play an important role in the Service Delivery Lifecycle within GFIT Application Services function by utilising best-practice assessment analysis and design techniques to create or amend BAU support processes which will support new or changing services delivered through the IT Portfolio of change.
You will be responsible for the delivery of Service Design activities across larger or complex projects and programmes. This includes working with suppliers and service teams to ensure compliance with the service design process. You will ensure processes are fit for purpose and any risks and issues are documented effectively communicated and accepted prior to Transitioning into BAU support..
What youll be doing:
- Designing and delivering service support processes aligned with best practice and strategic goals
- Collaborating with suppliers and internal teams to ensure service design compliance
- Evaluating cost and resource impacts to BAU teams and communicating uplift requirements
- Producing service support artefacts including procedures tooling and knowledge documentation
- Building and maintaining strong relationships with stakeholders to ensure effective delivery
- Contributing to the GFIT Service Catalogue throughout the service lifecycle
- Maintaining and improving the Service Design Framework policies and procedures
- Supporting the implementation of the Service Design and Transition Roadmap
Qualifications :
Who were looking for:
- Demonstrable experience in IT Service Design or Transition within a regulated environment
- Strong understanding of ITSM platforms Agile Waterfall and SDLC methodologies
- ITIL Foundation certification or equivalent experience (Service Design/Transition desirable)
- IT Operations experience
- Strong organisational skills and attention to detail
- A proactive mindset with a drive for continuous improvement
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
