Documentation & Learning Specialist

Are you ready to discover the role of a Documentation & Learning Specialist in Netcompany
As a Documentation & Learning Specialist you will:

• Develop and maintain technical and non-technical knowledge assets including manuals SOPs SDPs ITIL processes policies step-by-step and user guides templates how-to articles newsletters and intranet content.
• Work closely with different stakeholders to enhance documentation by collecting information from various sources (e.g. emails Teams meetings) and capturing best practices process workflows lessons learned and project guidelines.
• Organize update and publish content using tools like ServiceNow Confluence and SharePoint.
• Review and refine documentation to eliminate gaps redundancies and inconsistencies by applying content standards including formatting terminology and branding to ensure consistency across all materials.
• Assess training needs and research available learning resources and develop training materials and deliver effective training sessions.
• Plan and facilitate training sessions to ensure timely and effective learning delivery including training sessions on Confluence SharePoint Online and ServiceNow functionalities.
• Track progress on Training and Learning initiatives by coordinating with stakeholders engaging with attendees and maintaining relevant training reports.
• Ensure compliance with the organizations Knowledge Management Strategy Communication Training and Learning policies and data security regulations.

Qualifications :

What would make you a fit for the role: 

• Bachelors or Masters Degree in Knowledge Management Communication Studies Business Administration or a related field.
• Minimum 2 years of experience in a Knowledge / Document Specialist / Training Specialist role.
• Strong expertise in Microsoft Office (Word PowerPoint and Excel) in SharePoint Online Confluence and ServiceNow.
• Experience with preparing training material and providing training.
• Excellent verbal and written communication skills in both English and French with the ability to facilitate training and workshops.
• Strong collaboration skills with the ability to work across teams and departments.
• Ability to work autonomously with strong organizational skills.
• Experience in EU Institutions environment is an asset.
• A certification in ITIL V3/V4 is an advantage.

Additional Information :

Being a part of the Netcompany team you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!

By joining Netcompany Belgium you will be an integral part of a distinguished team of 600 tech enthusiasts working for international projects primarily within the European Institutions market with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: Work :

No

Employment Type :

Full-time