People Services Team Leader

This role is based 5 days a week at our Shirebrook HQ

As part of our People Services function youll be central to providing a seamless colleague experience across the employee lifecycle.

We are seeking a confident and detail-oriented Team Leader to lead a team of People Service Administrators. Youll be responsible for overseeing the delivery of consistent and efficient HR administrative services while driving continuous improvement across our core systems and processes.

Reporting to the Head of People Services youll work closely with the People Operations Lead and People Systems Lead to enhance process efficiency across the broader People Operations team. Youll also assist with managing key administrative areas such as employee benefits the processing of Purchase Orders via our internal costing system and ensuring data integrity within our HRIS system iTrent.

• Lead support and develop a team of People Services Administrators to ensure timely and accurate delivery of HR services
• Manage ticket queues using Halo ITSM assigning and prioritising workload to meet service level expectations
• Oversee HR transactions through iTrent including onboarding contract changes family friendly leavers and data maintenance
• Monitor and coordinate Kronos Time & Attendance processes ensuring accuracy for downstream payroll activities
• Raise and process Purchase Orders in line with internal controls and budget tracking using the businesss costing system
• Act as a key point of contact for escalated or complex People Services queries ensuring resolution and customer satisfaction
• Work closely with the People Operations Lead and People Systems Lead to review and refine end-to-end processes
• Maintain compliance with data protection and employment legislation across all areas of service
• Support reporting audits and management information requests as required by internal stakeholders

Qualifications :

• Experience in an leadership role in a fast-paced or high-volume environmen HR operations or shared services is preferred but not essential
• Knowledge of systems such as iTrent (HRIS) and Kronos (T&A) with a focus on transactional processing and data accuracy
• Proficiency in using Halo ITSM or other ticketing systems to manage case workflows and service delivery
• Excellent people leadership skills with experience coaching and developing teams
• Strong organisation prioritisation and time management abilities
• Confident in managing HR administration
• Collaborative mindset able to work effectively with system operational and payroll leads and other key stakeholders
• High attention to detail and commitment to continuous improvement
• Good understanding of HR compliance GDPR and data security principles

Additional Information :

What Youll Get in Return

• Be part of a high-performing and progressive People function at one of the UKs most ambitious retail groups.
• Exposure to leading HR systems and opportunities to shape service delivery in a growing team.
• A collaborative culture that values innovation accountability and development.

Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward Recognition and Opportunities

Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits owned it or been relevant.

Fearless 1000  By October 2025 we want our share price to hit 10. If that happens for 30 or more consecutive trading days all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses worth from 50000 to 1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.

*subject to terms and conditions

Frasers Festival  an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe hosting a MEGA brand village guest speakers from the worlds biggest brands evening entertainment the ultimate Frasers Fearless Fitness Challenge and much more.

CEO Sessions  Once a quarter we offer 20 employees the opportunity to attend our CEO Sessions ran by our CEO and leadership team. Employees have the chance to connect network and submit questions around specific topics such as our Sports or Luxury business.

Retail Reconnect  In order to build the planets most admired and compelling brand ecosystem all employees must understand our business product and customers. Each financial year Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline and to bring ideas back to the office which will improve how we work.

Employee Welfare

Frasers Fit  Our Everlast Gyms Team are on a mission to make our workforce the best and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical Financial & Mental wellbeing. The app is accessible for every employee and includes training nutrition and lifestyle advice- all completely free.

Retail Trust  We know that its not just about physical health mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline wellness hub counselling and financial/legal support.

Whats next

Our Recruitment Team will be reviewing applications and all candidates will receive a response whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Remote Work :

No

Employment Type :

Full-time