Manager, Guest Services & Box Office

What Youll Do

The Nelson-Atkins Museum of Art seeks a strategic service-driven leader to serve as Manager Guest Services & Box Officea critical role at the intersection of guest services CRM strategy and ticketing operations. This position oversees daily operations and long-term planning for the museums information desk and ticketing services while stewarding system standards and training across our Tessitura CRM platform.

As the first point of contact for hundreds of thousands of annual visitors youll lead a high-performing team to deliver seamless inclusive and welcoming guest experiences. Youll also develop and manage standard operating procedures (SOPs) optimize ticketing workflows and partner cross-departmentally to ensure accurate data smooth sales execution and alignment with museum-wide initiatives.

Key Responsibilities

• Oversee scheduling supervision and performance of information desk and box office staff.

• Develop implement and maintain SOPs for guest services operations ticketing and Tessitura usage.

• Serve as departmental lead for Tessitura ensuring system best practices user protocols and data integrity.

• Partner with Development IT and Education to align ticketing membership and CRM strategies.

• Deliver training and coaching in Tessitura and service standards in partnership with the Supervisor Guest Services.

• Monitor visitor feedback drive service enhancements and support accessibility and inclusion goals.

• Produce accurate daily reconciliations reports and performance dashboards.

What Were Looking For

• Bachelors degree in hospitality business arts administration or related field (or equivalent experience).

• 35 years of progressive experience in guest services ticketing or CRM operations with prior supervisory responsibility.

• Strong command of Tessitura or similar CRM/ticketing platforms including system administration or standards oversight.

• Experience developing or managing SOPs workflows or training programs for frontline teams.

• Excellent communication time management and interpersonal skills.

• Flexibility to work evenings weekends and peak museum hours as needed.

Why Work With Us

At the Nelson-Atkins your work helps connect people with art in meaningful ways. Youll be part of a supportive inclusive culture that values innovation and guest engagementand youll help shape how thousands of visitors experience the museum each year.

We offer a collaborative environment comprehensive benefits and a mission that makes a real impact.

Benefits Include:

• Medical dental and vision insurance options

• 403(b) retirement plan with generous employer match and contributions

• Generous Paid Time Off including 10 paid holidays

• Onsite Wellness Center with yoga massage chairs and flu shots

• Free parking staff discounts and museum perks

• Employee Assistance Program (EAP) for mental health financial and legal resources

• Life and disability insurance

The Nelson-Atkins Museum of Art is an Equal Opportunity Employer. We embrace a diverse and inclusive work environment and do not discriminate on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information or any other status protected by law.