Product Manager - Customer Experience (f/m/d)
Product Manager - Customer Experience (f/m/d)
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Job Description
About the Opportunity
Were looking for a Product Manager to join our Customer Experience Optimization teams. These teams build the tools that help customers measure performance deliver personalized content and optimize experiences across channels.
Youll work on a high-impact area that includes analytics experimentation personalization and layout optimization focused on empowering digital teams to make better decisions with data and AI. Youll be responsible for identifying problems shaping solutions and driving delivery in close collaboration with Engineering Design and stakeholders.
What to expect
- Own end-to-end delivery of key features within a product across analytics personalization experimentation or optimization
- Run product discovery to deeply understand user needs through research and stakeholder collaboration
- Define clear problem statements success metrics and measurable outcomes
- Translate insights into actionable requirements and roadmap priorities
- Partner closely with Engineering and Design to scope plan and deliver high-quality solutions that drive real customer value
- Track product performance through metrics and user feedback identifying opportunities for iteration and prioritization
- Contribute to an iterative outcomes-driven product culture
What you need to be successful
- 2 years of experience in product management ideally in B2B SaaS or data/AI-focused products
- Proven track record of shipping features that deliver customer and business value
- Strong product discovery skills comfort with ambiguity research and validation
- Familiarity with technical and data-rich products and a willingness to grow your technical depth
- Strong attention to detail to ensure a consistent product experience that meets business technical and compliance needs
- Collaborative and approachable able to build trust with cross-functional teams
- Strong attention to detail ensuring a cohesive product experience that aligns with business goals technical constraints and compliance requirements.
- Collaborative and approachable able to build positive working relationships with engineering design and members from different teams
- Experience working with analytics AI personalization or experimentation platforms is a plus
- Strong written and verbal communication; ability to align diverse stakeholders
- Comfortable defining metrics interpreting insights and driving iterative improvement
Whats in it for you
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Fertility and family building benefits including a lifetime reimbursable wallet to support your growing family.
- We value Work-Life balance and You Time! A generous amount of paid time off including vacation days sick days education days compassion days for loss and volunteer days
- Use your personal annual education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events including workshops guest speakers and fun team activities supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical financial or emotional health
- A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
#LI-hybrid #LI-AT1
Who are we
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging personalized content at scale. By blending composability with native AI capabilities Contentful enables dynamic personalization automated content delivery and real-time experimentation powering next-generation digital experiences across brands regions and channels for more than 4200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful working from hubs in Berlin Denver San Francisco London New York and distributed worldwide.
Everyone is welcome here!
Everyone is welcome here is a celebrated component of our culture. At Contentful we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color national origin religion sexual orientation gender gender identity age physical disability or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites fake email addresses claiming to be from our company or social media. We do not ask for your personal information such as bank account numbers identification numbers etc through social media or chat-based apps nor do we request or send money for the purchase of business equipment. If you suspect fraud please report it to your local authorities as well as reach out to us at with any information you may have.
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Required Experience:
IC
Employment Type
Full Time
