Career opportunities Customer Service Assistant
Career opportunities Customer Service Assistant
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Job Alert
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£ 24027 - 24404
1 Vacancy
Job Description
Team:LAL - Biggleswade Library
Job Family:Providing - CBG4
Salary:24027 - 24404 per annum pro rata(12.46 - 12.65 per hour)
Hours: 23.25 hours per week
Location:Biggleswade Library
Contract Type:Fixed - Permanent
Closing Date: 24th August 2025
Interview Date:TBC
About the role
Biggleswade Library is more than a place where you can find books it is also a valuable resource for the community. Our libraries arewarm/cool spaces we tackle loneliness and isolation we provide IT resources to our customers as well as activities for adults and children ranging from Rhymetimes Coding Club Close Knit Friends (craft club) and Good Afternoon Talks. We are a welcoming and safe place for all.
We are looking for an enthusiastic Customer Service Assistant who can provide an excellent level of service. You shouldbe professional open minded and able to interact effectively with a wide range of day-to-day duties will include assisting customers to use our self-service terminals and other technology within the library finding books and information for our customers actively taking part and leading activities for both children and adults and dealing with library stock by moving and handling large numbers of books and other materials. You should be passionate about libraries and actively promote and encourage the use of them.
Our Customer Service teamsdeliver a vibrant high-quality relevant and sustainable library service by contributing to Library Strategy priorities you can read more about thisby following this link which include engaging with new and existing customers and helping to increase library usage and supporting the continuing modernisation and transformation of this importantservice.
To work in our Libraries you will need:
- Excellent customer service skills and experience of working with the public in front-line customer service
- Good IT skills (GNVQ level 2 or equivalent). You will assist our customers to use self-service terminals as well as using computers tablets printing services and promoting Library Apps
- An interest in books reading and information. Experience of working in a Library isnt essential but is desirable as is a good knowledge of current book trends.
- Great communication skills and an ability to communicate clearly and confidently
- Fluency in the English language (this role is covered by the The Code of Practice (English Language Requirements for Public Sector Workers) Regulations 2016)
- A passion to create a friendly and welcoming environment for our customers. You will be participating in Library events such as Rhyme time which can be joyful and lively as well as assisting with school visits assemblies and occasionally support out of hours events.
- The ability to travel to and work flexibly at any of our 12 libraries if required for which a driving license and access to a car is desirable.
Please note that working in our libraries can be physically demanding and will include shelving books pushing trolleys carrying boxes moving shelving and furniture for events. We are happy to discuss this further and would encourage candidates invited to interview to explore with us any reasonable adjustments that may be required. Please be aware that the roles within our Library service will always have an element of using the appropriate equipment such as book trolleys and sack barrows and techniques for moving and handling large quantities of library stock and furniture.
Although you will be based at one library you must be able to work flexibly at other libraries if required.
Applicants must be 16 years and above to apply for this role.
Join us and youll be part of a hard-working team giving local people a Library Service thats the very best it can be.
Our Offer
We have a number of rewards and benefits available to our staff to view these please visit our Rewards and Benefits page
You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
For an informal discussion about this position please contact: Kim Taylor at
Safeguarding:
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all employees volunteers and contractors to share this post is subject to the disclosure of criminal records.
Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning Central Bedfordshire Council
Employment Type
Part-Time
