Travel Support Advisor
Travel Support Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a friendly and solution-oriented Travel Support Advisor to join our remote travel this fully virtual role youll assist clients throughout their travel journey from planning to post-trip follow-up ensuring they feel supported every step of the way. If you enjoy helping others have strong communication skills and thrive in a detail-focused role this opportunity is for you!
Key Responsibilities:
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Client Support: Provide assistance via phone email and chat to answer questions resolve concerns and offer guidance before during and after travel.
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Booking Assistance: Help clients with booking requests itinerary adjustments cancellations and upgrades.
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Problem Solving: Handle last-minute travel changes or emergencies with professionalism and efficiency.
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Vendor Communication: Coordinate with airlines hotels cruise lines and tour operators to resolve issues or confirm arrangements.
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Documentation & Accuracy: Ensure all travel documentation confirmations and client details are accurate and up to date.
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Feedback Collection: Follow up with travelers post-trip to gather feedback troubleshoot any issues and build client loyalty.
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Process Improvement: Contribute to refining internal support systems and sharing insights for better client experiences.
Qualifications:
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Experience in customer support hospitality or travel services is a plus.
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Clear communicator with a patient and friendly demeanor.
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Strong problem-solving skills and attention to detail.
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Tech-savvy and comfortable using CRM and travel platforms.
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Self-starter with excellent time management skills in a remote environment.
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Passionate about helping others and ensuring smooth travel experiences.
What Youll Get:
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100% remote work with flexible scheduling.
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Supportive team environment with continuous training.
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Access to exclusive industry tools resources and travel discounts.
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Opportunities for growth and skill development.
Employment Type
Full Time
