Deep analytical skills strong out-of-the-box thinking and a curious mindAbility to analyze and recommend strategies and solutions for day-to-day abuse attacksAssess and implement anti-abuse policies and enforce them at scaleProvide technical and strategic leadership to our international operations teamCollaborate with cross-functional partners to identify areas of focus improvement and opportunityStay informed about the latest anti-abuse trends advancements in detection methods and toolsConstant focus on scale speed and quality of operations and finding ways to do more do it faster and do it more accurately
Management experience with a track record of leading mentoring and scaling a high-performing operations team across global timezones providing 24x7 coverage
Ability to make decisions under pressure and in fast-moving highly sensitive situations
Excellent oral and written communication skills including the ability to convey complex findings in a clear and compelling manner
Proficiency with Splunk
Experience negotiating with and managing external vendors and partners
Willingness to collaborate with team members in other time zones including periodic availability during India Standard Time operating hours
Skill in dealing with diverse cross-functional environments that include Operations Product Support Engineering Policy and Legal teams
Experience with tools such as SQL Tableau and Spark
Ability to lead proactive and pragmatic efforts in addressing attacks and threats
Solid understanding of anti-abuse policy enforcement for online platforms and services
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