Let's begin! Technical Support Analyst
Let's begin! Technical Support Analyst
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Job Description
At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways.
If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.
Skills and Competencies
Problem Solving: Facilitating problem solving and collaboration with stakeholders
Customer Service: Providing business support / technical assistance to Moodys associatescboth local and remote in the use of Microsoft Products MacOS VPN software and variousproprietary applications.
Troubleshooting: Configuring installing supporting troubleshooting and repairing clientworkstations printers mobile devices audio video and office equipment.
Reporting: Providing timely follow-up to users and management on all support issues byensuring that all phases of desktop support including installations upgrades softwarehardware operating systems and operating system configuration issues are properlycoordinated monitored tracked and resolved.
Relationship Management: Ability to develop relationships with key stakeholders and endusers to facilitate feedback and partnering on deliverables
Reduce Recurring Issues: Reporting on root-cause analysis where there have beensignificant problems - explaining what happened why and what preventative measureshave been put in place to avoid a repeat.
Education
- Bachelors preferred.
- 5 years experience working on Server Desktop andor Help Desk support
- MCSE is highly desirable
- Knowledge of ITIL.
Responsibilities
Provide technical services to internal customers by identifying prioritizing and confirming resolution of reported problems within specified service level agreements. Ensuring that the company values are demonstrated in all day to day activities in order to meet business needs.
About the team
The Technical Support Analyst (TSA) team located globally throughout Moodys offices with 100team members provide end-user support both in person and remote. The team collaborates dailyboth within their offices and across regions sharing information on trending issues and enforcingglobal policies at a local level. Key to the teams success is always striving to provide an outstandingcustomer experience and provide feedback to leadership on ways to improve our service.
Work hours:
The position requires 35 hours of work per week from Monday to Friday. Onsite support hours arefrom 08:00 to 16:00 or 09:00 to 17:00. Occasionally a late or weekend shift may be necessary and flexibility to work additional hours outside of the standard work schedule to support events or critical issues includingweekends which is required to meet business needs. There may also be occasional travelrequirements.
Perform all other duties and responsibilities as required by the immediate manager/supervisor.
For US-based roles only: the anticipated hiring base salary range for this position is $60000 - $85000 depending on factors such as experience education level skills and location. This range is based on a full-time addition to base salary this role is eligible for incentive compensation. Moodys also offers a competitive benefits package including not but limited to medical dental vision parental leave paid time off a 401(k) plan with employee and company contribution opportunities life disability and accident insurance a discounted employee stock purchase plan and tuition reimbursement.
Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex gender age religion or creed national origin ancestry citizenship marital or familial statussexual orientation gender identity gender expression genetic information physical or mental disability military or veteran status or any other characteristic protected by law. Moodys also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation or need assistance with completing the application process please email . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
For San Francisco positions qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.
This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.
Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination here to view our Notice to New York City Applicants.
Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.
For more information on the Securities Trading Program please refer to the STP Quick Reference guide on ComplianceNet
Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employees tenure with Moodys.
Required Experience:
IC
Employment Type
Full Time
