Lead Site Assistant - ARCHES Sheltering- Woodburn

The ARCHES Sheltering Project is looking for a Lead Site Assistant to join their team in Woodburn! The Lead Site Assistant provides direct support to sheltering services for the homeless population at Tanner Project ARCHES Inn Navigation Center Day Center Warming or Cooling centers and other ARCHES Sheltering locations as needed.

Responsibilities include supporting daily operations including cleaning and laundry services clerical duties data collection & entry assisting clients with navigation to resources answering client questions and other special projects as needed. The person in this position will also be responsible for training and updating Site Assistants and volunteers on applicable policies and procedures. This position requires the availability to primarily work nights and may require weekends and/or holidays as needed. Overnight shifts available 6pm to 9 am.

There are several Full-Time Site Assistant vacancies available at the ARCHES Sheltering Woodburn location and other sites in Marion and Polk counties.

MINIMUM QUALIFICATIONS:

The requirements listed below are representative of the knowledge skill and/or ability required.

EDUCATION and/or EXPERIENCE

• High School diploma or General Education Degree (GED) plus 2 years of experience in customer service social services or other client-facing role and at least 6 months of experience in a leadership role.

• Preferences given to applicants who have experience working with people experiencing homelessness or at-risk of becoming homeless; and/or work experience with the public in a healthcare or community services setting.

CERTIFICATES LICENSES REGISTRATIONS

• Driver Qualification Status required for this position. Valid drivers license satisfactory drive record for previous three years and insured vehicle available for use on the job.

• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

• Food Handlers Card or ability to obtain within 60 days of hire

KNOWLEDGE SKILLS and ABILITES

• Must possess basic computer skills and intermediate skills in Microsoft Word Excel and Outlook is required.

• Effective interpersonal communication skills in both written and oral form.

• Demonstrates tact diplomacy and empathy when communicating formally and informally with clients staff and program partners.

• Exhibits a positive attitude and engages with others in a cooperative and supportive manner.

• Bilingual English-Spanish capabilities may be required at some sites depending on the needs of the program. To qualify as bilingual staff must possess demonstrated abilities to speak write and read fluently in Spanish and English and pass a bilingual test. Bilingual staff may receive a pay differential based on program language needs.

**ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Serves as primary point of contact for respective shift.

• Trains incoming staff members and volunteers on applicable duties processes and policies. Answers questions and aids coworkers as needed.

• Facilitates communication and collaboration between Site Assistants and volunteers.

• Focuses team toward primary program goals and exemplifies the positive culture.

• Ensures data collection and quality. Inputs service usage information into the Health Management Information System (HMIS) and Shelter point.

• Uses De-Escalation techniques and trauma-informed care principles while performing tasks.

SUPERVISORY RESPOSIBILITIES

This job has no supervisory responsibilities.

WORK ENVIRONMENT

• Close quarters often with a client population experiencing homelessness substance use disorders and/or severe and persistent mental illness and/or unpredictable behavior.

• Indoor work environment with frequent interruptions and demands.

• Variable and flexible work hours including weekends.

• Occasional exposure to biohazards requiring use of Personal Protective Equipment (PPE) such as gloves masks eye protection protective clothing and shoes or boots.

• Ability to accept on-call work frequently with short notice (for example same day for a call-out).

PHYSICAL & MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regulates emotions during interactions with escalated clients and staff.

• Regulates emotions and handles pressures of frequent demands for attention time and work tasks.

• This position requires the ability to move between areas of the building speaking hearing and visual abilities.

• Multiple shifts may require variable work schedules between day evening and night which requires the ability to adjust to various work schedules and/or rotational work.

• Requires the physical ability to be driver qualified to transport supplies and clients as needed.

• Work time will encompass periods of sitting standing walking and a variety of office work that requires ability to read write and type and occasionally lifting 20 and sometimes 50 lbs.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race religion color national origin sex sexual orientation gender expression age veterans and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process or reasonable accommodations to perform the essential duties of the position please notify a member of our team at .

**This is a partial list of essential duties and responsibilities. To review the full job description please apply at