Front Desk Supervisor

• 401(k)
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

• Provide the highest quality of service to the guests at all times.
• Supervise and coordinate the activities of the Front Desk staff.
• Promote teamwork and Associate morale.
• Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and training.
• Monitor & enforce Front Desk uniform brand & company standards.
• Participate in the interviewing process for Front Desk Associates.
• Orient & train new Associates.
• Conduct ongoing training of all Front Desk Associates to increase job knowledge and skill level.
• Initiate or suggest plans to motivate Associates to achieve work related goals.
• Recommend or initiate personnel actions such as promotions transfers discharges and disciplinary measures.
• Assist Operations Manager AGM or GCM with processing new front office initiatives and completing schedule.
• Ensure that the hotel is balanced daily and that discrepancies are communicated with the appropriate hotel management.
• Complete period end tasks including an audit of cash over and short to include inventories.
• Respond to any guest complaint in a timely professional and hospitable manner.
• Other and all duties projects and tasks as assigned by employees manager.

• Must have prior Front Desk Experience.
• Minimum of a High School Diploma and some college preferred.
• Must be able to work a flexible schedule which includes evenings weekends and holidays.
• Must have a good command of the English language.
• Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
• Must have sold math skills.
• Ability to lead train and motivate team members.
• Strong communication and problem solving skills.
• Must have reliable transportation.

• Medical Dental Vision & 401 (k) with company match
• Hotel Discounts
• Paid Time Off

Property Location
With a stay at Aloft Chesapeake in Chesapeake youll be within a 15-minute drive of Greenbrier Mall and Norfolk Premium Outlets. This hotel is 9.4 mi (15.2 km) from Virginia Beach Town Center and 10.6 mi (17.1 km) from Norfolk Scope.

Rooms
Make yourself at home in one of the 136 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected and satellite programming provides entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and desks as well as phones with free local calls.

Amenities
Enjoy recreational amenities such as a 24-hour health club and an indoor pool. This hotel also features complimentary wireless Internet access gift shops/newsstands and a fireplace in the lobby. Getting to nearby attractions is a breeze with the complimentary area shuttle.

Dining
Satisfy your appetite at the hotels coffee shop/caf. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily for a fee.

Business Other Amenities
Featured amenities include complimentary wired Internet access a 24-hour business center and express check-in. Planning an event in Chesapeake This hotel has facilities measuring 581 square feet (54 square meters) including a meeting room. Free self parking is available onsite.