Senior Customer Success Manager
Senior Customer Success Manager
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Job Description
Location: Bangalore India
Type: Full-time
Team: Customer Success
About AppsFlyer:
AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25 offices worldwide we help the worlds top brands grow smarter through data. Our culture is built on ownership empathy and a relentless focus on customer success.
We believe in local empowerment backed by global excellence and our Bangalore team is a key part of our APAC presence.
About the Role:
Were looking for a Senior Customer Success Manager to join our Bangalore office and support a portfolio of enterprise customers. This is a high-ownership role focused on driving product adoption solving problems proactively and maximizing customer outcomes.
As the face of AppsFlyer to your accounts youll serve as a trusted advisor product expert and growth partner ensuring that customers extract real value and renew with confidence.What Youll Do:
- Manage the post-sales relationship for a portfolio of customers across India.
- Lead onboarding training and enablement sessions to set customers up for long-term success.
- Conduct regular check-ins usage reviews and strategic syncs to ensure engagement and satisfaction.
- Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.
- Analyze customer data to surface insights troubleshoot challenges and recommend optimizations.
- Capture feedback and work closely with Product R&D and Support teams to drive improvements.
- Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
- Collaborate with internal teams including Sales and Support drive results.
What You Bring:
- 7 years of experience in Customer Success Account Management or a client-facing SaaS role.
- Strong relationship-building skills with experience handling multiple accounts.
- Clear and confident communicator across both technical and business audiences.
- Analytical thinker comfortable working with data and turning insights into action.
- Proactive and solutions-driven with high personal ownership.
- Comfortable working in a fast-paced multicultural and evolving environment.
- Professional fluency in English.
Nice to Have:
- Exposure to mobile marketing martech or analytics platforms.
- Understanding of SDKs APIs or mobile attribution tools.
- Experience working with product or technical teams.
Why AppsFlyer:
- Youll join a team that values curiosity growth and meaningful impact.
- Youll work with innovative customers and an experienced regional team.
- Our leadership invests in people and your growth path is actively supported.
As a Customer Obsessed company we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In. Oren Kaniel CEO
Required Experience:
Manager
Employment Type
Full Time
