Guest Experience Lead

The Guest Experience Lead plays a critical role in supporting day-to-day operations. This position will have a focus on both the retail gift shop and admissions areas and is responsible for overseeing retail inventory processes coordinating product orders assisting with admissions duties and supporting team members to ensure exceptional guest experience. The ideal candidate is detail-oriented dependable and passionate about both operations and customer service while following Flyover standards and operating procedures.

The wage for this role is $18.50 hourly and a full breakdown of perks and benefits will be discussed during the interview process.

Primary Responsibilities

• Act as the first point of contact for team member questions issues or escalations.
• Assist in training and mentoring new and existing team members in both retail and admissions areas.
• Support the Admissions and Retail team by selling tickets ringing products in answering guest questions and assisting during peak times.
• Oversee receiving and unpacking of stock; ensure accurate inventory input and product setup in RetailPro.
• Maintain accurate and up-to-date inventory levels; perform regular stock counts and inventory audits.
• Communicate with vendors regarding product availability lead times and delivery schedules.
• Build and maintain positive vendor relationships in alignment with brand and budget goals.
• Help ensure that the admissions and retail areas are clean organized and fully stocked with necessary materials.
• Be a proficient user of Ventrata & RetailPro to ensure all transactions (groups resellers/vouchers tickets) are processed efficiently and accurately ensuring a seamless guest experience.
• Model exemplary guest experience and coach team members in delivering a positive experience by ensuring Flyover Las Vegas operating procedures and service standards are consistently maintained by all team members.

Ideal Experience and Behaviors

• Excellent interpersonal and communication skills in all situations ranging from guest engagement to team discipline.
• Strong communication skills and passion for hospitality.
• Effective problem solving and critical thinking skills.
• Ability to lead by example.
• Efficient and quick problem-solving skills.
• Ability to multitask prioritize and make decisions in a fast-paced environment.
• Must be self-motivated have high energy and a willingness to take on new challenges.
• Must demonstrate sound cash-handling skills in a dynamic fast-paced environment.
  
  

Experience & Qualifications

• 2 years experience in the tourism/hospitality industry.
• Experience in Front of House ticketing and retail ensuring a safe place for our team members and guests while providing incredible service and driving sales.
• Previous team leadership experience is an asset.
• Must be comfortable and engaging when speaking in front of groups.
• Available to work flexible hours including evenings weekends and holidays.
• Extensive knowledge about Las Vegas and the local area is an asset.
• Be comfortable working on your feet for extended periods of time indoors and outdoors year-round.
• Must be able to lift up to 40 lbs and be comfortable with physical tasks such as receiving deliveries moving inventory and restocking.

ABOUT FLYOVER ATTRACTIONS
Experience the world like never before with Flyover. Our flying journeys immerse you in the essence of diverse destinations capturing their beauty and spirit while sparking a sense of adventure and curiosity. Embark on a journey of awe-inspiring perspectives and unparalleled stories. Current locations include Vancouver BC Reykjavik Iceland Las Vegas Nevada and Chicago Illinois.

ABOUT PURSUIT
Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the worlds leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad an S&P SmallCap 600 international experiential services company traded on the New York Stock Exchange under the symbol VVI.

We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges recreational attractions ground transportation services retail food and beverage sightseeing tours and travel products

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