Senior User Experience Design Specialist -SAP Field Service Management (FSM)
Senior User Experience Design Specialist -SAP Field Service Management (FSM)
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.
What youll do
As a Senior User Experience Designer in the SAP FSM team you will play a critical role in shaping seamless data-driven and AI-enhanced experiences for our global customer base. You will:
Design world-class user experiences by aligning with SAPs design system and collaborating with UX designers developers product managers and other stakeholders.
Deliver high-quality design artifacts such as wireframes prototypes and design specifications and communicate the user experience at various stages of the design process.
Drive implementation excellence by reviewing and validating developed interfaces to ensure adherence to design guidelines.
Leverage data sources including telemetry UX surveys customer feedback and user research to inform design decisions.
Contribute to and facilitate user research and usability studies focused on enterprise and AI-powered scenarios.
Design AI-infused user journeys that are ethical consistent explainable and enhance human decision-making.
Develop content that helps users understand AI predictions and recommendations making complex outputs simple and intuitive.
What you bring
Bachelors or Masters degree in Interaction Design Product Design Human-Computer Interaction (HCI) or related disciplines from a reputed design institute.
7 years of experience in UX or product design preferably in enterprise software.
Hands-on expertise with design tools like Figma Adobe XD or Sketch.
Proficiency in creating user journeys wireframes mockups and interactive prototypes.
Strong background in user research methodologies such as interviews usability testing and contextual inquiries.
Understanding of AI/ML concepts; experience in designing conversational or intelligent interfaces is a plus.
Self-motivated commitment to quality strong customer focus and enjoyment in solving complex problems.
Excellent communication and collaboration skills with the ability to clearly articulate design rationale to diverse stakeholders.
Meet your team
You will be part of the User Experience and User Assistance unit in SAP Supply Chain Management. Our team is at the forefront of product development and has a profound influence on the future of the Field Service industry. We work at the cutting edge of UX and AI ensuring that FSM applications not only solve real-world problems but do so with simplicity transparency and impact. Our engineering culture values innovation speed and continuous delivery with SAP FSM already serving thousands of customers globally. Our vision is to Delight customers. Always.
We are a diverse and talented team with a strong believe that helping each other and collaborating on complex topics will bring forward the most successful solutions.
#UXT3
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 431595 Work Area: Software-User Experience Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.
Required Experience:
Senior IC
Employment Type
Full-Time
