Senior Sales Administrator
Senior Sales Administrator
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Job Description
ICN Victoria is an independent organisation supported by the Victorian Government working for local industry since 1984. We were founded on the principle that local businesses especially small and medium-sized enterprises should be given full and fair opportunities to compete for work on major turn this helps create jobs by encouraging industry to think local social and sustainable in all procurement decisions.
The role
This is a 12-month fixed term contract.
The Senior Sales Administrator is responsible for supporting and enhancing the effectiveness of the sales function by managing end-to-end administrative processes maintaining CRM data and driving lead and pipeline management activities. This role supports sales performance through timely coordination reporting and proactive follow-up with prospective clients ensuring a smooth and structured sales process.
You will be empowered and supported by a highly experienced and passionate team to build your skills.
This role reports to the Growth Sectors and Partnership Manager.
Key responsibilities
Process quotes sales orders invoices and payments accurately and efficiently.
Proactively follow up with leads and prospects to support engagement and conversion.
Support the sales team in managing and progressing opportunities through the pipeline.
Maintain up-to-date customer and sales data in Salesforce.
Identify and qualify new leads through inbound enquiries CRM insights and sales campaigns.
Support sales forecasting and performance tracking.
Recommend and implement improvements to streamline sales administration processes.
Liaise with internal teams (e.g. finance marketing) to ensure seamless client experiences.
Provide data-driven insights to sales-focused marketing and communications campaigns.
Key attributes
Customer-first mindset with a professional responsive and empathetic approach.
Tech-savvy adaptable and willing to learn new systems and tools.
Organised efficient and capable of managing multiple priorities and deadlines.
Collaborative team player who takes initiative and ownership.
Strong alignment with ICN Victorias purpose (to help local win) and values (valuing people making a difference acting with integrity and succeeding together)
Skills and competencies
Proven experience in sales administration or sales operations or similar role.
Excellent interpersonal skills and ability to build rapport with customers and other key stakeholders quickly and effectively
Proficiency with CRM platforms (previous Salesforce experience will be well-regarded)
Highly organised.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills and attention to detail
High attention to detail and accuracy.
Ability to work independently with minimal supervision.
Please include a cover letter with your application highlighting how your experience will contribute to your success in this role.
ICN Victoria is committed to diversity inclusion and an equal opportunity workplace. We welcome applicants from all backgrounds and prioritise equal representation in gender ethnicity age and other lived experiences such as disability and neurodiversity.
For a confidential discussion about this opportunity please contact Ella Keenan at
Required Experience:
IC
Employment Type
Full-Time
