Career Opportunity

Role Title

Senior Specialist Program Management (16-Month Contract)

Purpose of role

The Senior Specialist Program Management is responsible for providing analysis and recommendations that drive the strategic direction development and management of a portfolio of Foresters member benefit programs. Success in this role will result in the continued engagement of members producers and employees in their health and wellness journey and in Foresters purpose through clearly defined KPIs and data-driven decision making around program development optimization and innovative evolution. This is a hybrid position and requires a minimum of two (2) days a week in the office.

Job Description

Areas of Accountability:

In collaboration with the Senior Manager Member Experience this role will employ program development and analysis communications and lead change management initiatives as well as conduct ongoing program maintenance and administration and delivery of program analysis metrics and insights to key stakeholders to provide recommendations that can optimize the various programs.

Key Responsibilities:

• Support and grow a three-country strategy (Canada UK and US) that will drive greater engagement in Foresters Purpose through all member benefit programs;
• Lead the development launch maintenance and administration of multiple non-core member benefit programs and support in enhancing member engagement in Foresters Purpose to deliver value and impact to members;
• Provide operational oversight and recommendations for program and process improvement;
• Focus on innovation through leading stakeholder consultation conducting research competitive analysis and data analysis to develop and present program reviews to stakeholders from peers to executives;
• Work in collaboration with cross functional teams maintaining full visibility to program needs and requirements to ensure product roadmaps are aligned project plans are in place and milestones are set to ensure timely completion of deliverables;
• Lead collaboration efforts like facilitating meetings to gather feedback or share information with key stakeholders (i.e. Marketing Operations BI Finance and others);
• Lead and support collaboration efforts with Senior Leadership Member Leaders and distribution partners as needed;
• Lead the day-to-day oversight of financials for 4 member benefits totaling $2M. This includes the development review and analysis of financial and engagement models budget forecast requirements and preparations and scheduling of expenditures;
• Lead the day-to-day management and contracting of partners third-party vendors and suppliers to deliver on the portfolio and program priorities and provide cost-effective service-oriented benefits to members; lead day-to-day operational management of vendor relationships as needed and be the first point person with Legal in contract changes and negotiations;
• Lead collaboration efforts with the Marketing and Member Engagement teams to develop programs and campaigns that align and maximize our ability to engage members efficiently and effectively.

• 5 years of program and/or business development and analysis experience as well as program or product management which includes research.
• Post-secondary education in business communications marketing or related field.
• Strong writing skills required to develop resource materials like program guidelines FAQs training material presentations for peers/Board/member leaders and program reviews;
• Proven expertise in communications program / product management and process documentation.
• Experience with developing reports and annual plans that contribute to long-term program strategy based on program analysis and data-driven decision making.
• Strong analytical skills; ability to proactively assess programs identify weaknesses and lead the development of improvements.
• Confidence and skill with numeracy including metrics budgets MS Excel etc.
• Extremely organized with a keen eye for detail and a passion for working cross-functionally with multiple stakeholders.
• Excellent people skills. Comfortable interacting with all levels of the organization external and internal clients and third party-providers promoting and developing harmonious working relationships.
• Strong ability to manage multiple projects concurrently ability to address high volumes and tight deadlines.
• Ability to adapt to a quickly-changing fast-paced conceptual environment.
• Strong communication skills verbal written and presentation that enables one to build trust and relationships quickly.
• A positive can do attitude and self-starter approach with the ability to anticipate problems and be proactive in finding solutions.

#LI-Hybrid -minimum two (2) days a week required onsite

Equal Opportunity Employment and Inclusion at Foresters Financial we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion Diversity and Equity (IDE) as a core strategic objective for building strong innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process please email in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.