Senior Service Delivery Manager - Central Finance
Senior Service Delivery Manager - Central Finance
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Salary Not Disclosed
1 Vacancy
Job Description
The SAP FI Team Member requires an in-depth knowledge of accounting business processes and the following FI module configuration experience including but not limited to:
General Ledger Parallel ledgers Document splitting period end closing activities foreign currency revaluation integration with third party systems to post journal entries
Accounts Payable Expertise in payment run and configuration integration with Materials Management related conversions integration with Banks including payment files Electronic bank statements positive pay check payments
Accounts Receivable Thorough understanding of end to end OTC process and FI integration with SD incoming payments including Lockbox
Asset Accounting At least one project experience implementing Asset Accounting in US including legacy asset transfer. Should understand all the primary configuration and data needs for Asset accounting.
Controlling Cost Center Accounting Internal Order Accounting COPA. Product Cost Controlling will be a plus.
Nice to have FSCM Credit Collections and Dispute management experience
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development Support and Deployment.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Service Delivery Management (SDM) covers the management of ongoing services to clients. This includes all service support and service management processes (in line with ITIL/ASL definitions) plus others which are required for a specific engagement. SDM roles ensure that the service to the client meets contractual requirements and service level agreements (SLAs). Based on service delivery realization and deviation the SDM agrees on service improvements together with the client. SDM includes the roles of Service Delivery Manager Service Management Consultant Service Coordinator Service Administrator plus Change Incident and Problem Managers. It therefore covers tasks from logging & progressing problems & incidents to managing the quality and commercial success of a service to a client.
Required Skills and Experience:
You are responsible for the quality provision of service as well as for managing and reporting on it. You Oversee the execution of day-to-day operations to ensure contractual commitments are met. You proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction and you ensure that continuous improvements are put in place to help ensure the continuity of our contracts. You work closely with others to plan the overall client relationship strategy concentrating on cost reduction service improvement and new business.
Qualification: 12 yearsBachelors Degree
Certification: Manages engagements with complexity on EM level 1 or higher. Is if possible certified on this level.
Must have experience in Negotiating Transition Management Change Management Project Financials KPT & Reporting and Continuous (Service) Improvement.
Required Experience:
Manager
Employment Type
Full-Time
