Sr Coordinator, Experience
Sr Coordinator, Experience
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Job Description
Who We Are
International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions protect half a billion and make justice unstoppable.
We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.
The Need
For over 25 years IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade IJMs Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence we are seeking aSenior Coordinator Experience.
The Senior Experience Coordinator position is responsible for championing the culture at IJM by giving leadership and support to the Arlington Office and Experience Team. This includes space management and related communications project coordinator for employee experience initiatives procurement and supply sourcing and vendor management internal event support for in-person and remote employees onboarding and training new staff and budget support. This position interfaces frequently with internal and external stakeholders.
Key Result Areas:
The success of this role is measured by key result areas which are listed below:
Serve as the Project Coordinator to the Experience Director for Employee Experience initiatives that drive staff culture.
Provide high quality leadership and excellent experience to staff constituents and guests resulting in a professional and welcoming space.
Create and maintain efficient systems and functional spaces to provide staff in the Arlington Office with the workspace needed to work resulting in a beautiful world-class office.
Provide Project Coordination logistical support space equipment and supplies to internal events especially staff orientation and Experience team events resulting in well resourced smooth events.
Create and maintain quality vendor relationships resulting in consistent maintenance and upkeep of office and cost-effective service contracts.
Provide leadership and support to the Receptionist and Coordinator of Experience position.
Create and maintain SharePoint resources resulting in easy staff access to office information seating plans shipping resources and maintenance requests.
Ensure compliance with health and safety protocols by coordinating with Security to identify hazards or concerns and quickly resolve them resulting in a safe workspace.
Provide support to Experience Director in budget management for Facilities and expense tracking that results in the responsible stewardship of resources.
This position is based in the Washington DC area and is available to be hybrid (onsite Tuesdays & Thursdays with flexibility to be onsite beyond these required days). It reports to Sr Global Director Employee Experience and is only available for candidates with the right to work in the US.
Responsibilities:
Project Coordinator for Employee Experience Initiatives:
Collaborate with the Experience Director to drive projects forward to encourage collaboration and engagement for IJM staff.
Work with the Experience Director to implement the staff and guest experience. Build out the systems and structure in SharePoint to ensure that the plans are replicable.
Serve as Coordinator for office related needs and updates.
Work to establish relationships with local businesses and amenities resulting in discounts for staff or opportunities to partner.
Collaborate on diversity and inclusion initiatives and spiritual formation activities.
Arlington Office Space Management:
Work with the Experience Director to create a welcoming professional and world-class office space.
Interface with Global People Support and Global Technology Solutions as well as hiring managers to plan for desk space and technology for incoming staff and interns.
Manage the Facilities budget.
Maintain accurate records of floor plans furniture inventory and space allocation.
Assist in researching and understanding office management and real estate best practices.
Assess storage needs and capacity (onsite and offsite).
Audit update and manage access controls (Kastle and hard key) and stay up to date on software.
Offer support to the Office Receptionist as needed.
Arlington Office Event System Management:
Provide access to office related resources as requested; evaluate the need to increase/replace resources as necessary.
Coordinate in-person office events for IJM staff that encourage engagement and drives culture.
Set best practices and guidelines for in-office events and provide limited logistical support including receiving catering assisting in setup/teardown.
Advise on vendors for various needs.
Office Procurement and Vendor Management:
Maintain inventory of supplies equipment and materials procuring and reordering as necessary while optimizing inventory.
Maintain current vendor relationships; research and develop new relationships as the need arises.
Schedule and ensure completion of all routine office maintenance projects.
Interface with property management for building and storage as needed.
Spiritual Formation:
Assist with ongoing Spiritual Formation programming such as corporate prayer small group coordination and coordination for Fuller gatherings.
New Staff Onboarding:
Provide office tours to all new Arlington staff interns and fellows.
Train administrative staff and interns to provide backup reception services.
Support all new staff interns and fellows with administration related to working in the Arlington Office including preparing desk and nameplates security card access training and support related to shipping office procedures safety protocols and the overall mechanics of coming into the office.
Experience Team Event Support:
Provide planning and event preparation support for Experience Team events as needed.
Provide execution support for Experience Team events such as Quarterly Prayer Retreats Global Mission Week and others as needed.
Leadership Responsibilities:
Manage tasks and performance of Arlington Office Receptionist and Coordinator Experience to ensure effective execution of responsibilities.
Conduct regular 1:1 meetings with the Arlington Office Receptionist and Coordinator Experience to provide guidance and feedback.
Establish clear systems and processes to assist the Arlington Office Receptionist and Coordinator Experience in their role.
Offer leadership and support to interns or fellows on the Experience Team through regular 1:1s.
Finances:
Complete all administrative Workday documentation including credit card reports and expense reports.
Ensure the timely receipt and processing of vendor invoices; review all invoices for accuracy.
Monitor actual expenditures within budget.
Supervisory:
This position reports to the Experience Director
Education & Experience:
At least 4 years of experience in providing top-level customer service in a fast-paced professional environment.
Bachelors degree
Experience handling multiple projects and competing priorities
Technical Competencies:
Excellent written and oral communication skills
Exemplary time management skills
Highly organized
Demonstrated experience in building and improving systems
Non-Technical Competencies:
Ability to effectively communicate and collaborate cross-divisionally with leaders from various cultures and disciplines
Ability to find simple elegant cost-effective and proactive solutions to seemingly intractable complex problems
Ability to remain winsome professional loving and engaged in professional disagreement or conflict
Ability to maintain the posture of a servant ensuring that our customers succeed
Other Duties:
This job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities for the position. Duties responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor.
Critical Qualities:
Eager commitment to IJMs Core Values: Christian Professional and Bridge-Building;
Self-starter with strong initiative;
Disciplined with priorities;
Strong interpersonal skills and self-awareness;
Exceptional verbal and written communication;
Flexible collaborative and eager to support others;
Effective team player who fosters collaborative environment; and
Adept at creative problem solving.
Application Process:
Upload Resume Cover Letter & Statement of Faith* in one PDF document.
*What is a statement of faith
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include at a minimum a description of your spiritual disciplines (prayer study etc.) and your current fellowship or place of worship.
What does IJM have to offer
Comprehensive Medical/Dental/Vision benefits
Monthly commuter and parking benefits in the DC metro area
Retirement benefit options
Paid leave starting at 23 days
12 holidays (plus early release the day prior)
Daily quarterly and annual community spiritual formation
Robust staff care resources
IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy Protection against Sexual Exploitation Abuse and Harassment Policy and Code of Ethics. Candidate selection is based on technical competence recruitment selection and hiring criteria subject to assessing the candidates value congruence and thorough background police clearance and reference check processes.
At IJM were committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race color age sex marital status or political ideology to apply for employment. While we welcome everyone into this work we truly believe that the work we are doing is Gods work not our own and practice spiritual disciplines together daily. Thats why we legally require under SEC. 2000e-1 Section702 of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith as defined by the Apostles Creed.
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Required Experience:
Senior IC
Employment Type
Full-Time
