Senior Customer Success Analytics Manager
Senior Customer Success Analytics Manager
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USD 93000 - 106000
1 Vacancy
Job Description
Are you passionate about customer success and skilled in analytics that drive business value
If so this may be the perfect role for you! Please review the details below and click Apply today if this role excites you as a potentially amazing fit!
Position Purpose:
As the Senior Customer Success Analytics Manager you will lead the design and execution of customer data and analytics initiatives empowering the Customer Success team with actionable insights. You will play a pivotal role in defining key performance metrics enabling data-driven decisions and driving continuous improvements in customer outcomes. This role is ideal for someone passionate about analytics and customer-centric strategies. Your insights will directly inform strategic decisions that enhance customer retention boost net revenue retention (NRR) and improve service scalability.
Responsibilities & Essential Functions:
- Define implement and manage key performance indicators (KPIs) for the Customer Success team such as customer health churn NRR and upsell metrics
- Develop predictive models to identify trends risks and opportunities
- Build and maintain dashboards and reports to support customer segmentation engagement strategies and team performance.
- Conduct in-depth analyses to understand drivers of customer satisfaction churn and expansion opportunities
- Partner with cross-functional teams (Sales Product Marketing Engineering and Finance) to align customer insights with organizational goals
- Provide data-driven recommendations to CSMs and leadership to improve customer outcomes
- Manage analytics platforms and reporting tools (e.g. Power BI)
- Ensure data integrity across systems and support process improvement efforts related to analytics
Competencies & Work Style:
- BI Analytics/Reporting Tools
- Dashboard Design/Configuration
- Data Mining
- Data Quality
- Data Visualization
- Forecasting
- Predictive Analytics and Modeling
- Scripting Languages
- Statistical Analysis
- Trend Analysis
- Data Standards
- Statistical Software
- General Data Analysis Software
Supervisory Requirements
- None
Education & Experience:
- Bachelors degree in Analytics Business Statistics or equivalent work experience.
- 5 years of experience in data analysis business intelligence or a related role ideally within SaaS or Customer Success is required.
- Strong proficiency in data visualization tools (e.g. Tableau Looker) and advanced Excel or SQL skills
- Proven ability to translate data into actionable insights and recommendations
- Excellent communication skills to present complex analyses to non-technical audiences
Work Environment & Physical Demands:
- This position is full-time.
- Must be able to sit for much of the workday with periodic walking and/or standing.
- Must be able to work in an office environment.
- Minimal travel is required for this role up to 5% per year.
Compensation & Benefits
- Base Salary Range: $93000 to $106000 per year
- Bonus/Commission Eligibility: Yes bonus eligible for non-sales roles.
- Benefits Offered:
- AvaSure sponsored Medical Dental & Vision
- Safe Harbor 401K with Employer Matching up to 4%
- HSA Employer Contributions Employer Paid Life Short-term and Long-term Disability and AD&D Insurance Plans
- Flexible Time Off Plan & Paid Holidays
- Parental Leave
- Generous Tuition & Continuing Education Reimbursement available
- Employee Referral Bonus
FLSA Classification: Exempt
Location: United States Remote
Why AvaSure
As the pioneer and expert in inpatient telehealth AvaSure has provided safer environments with over 2 million patients monitored and 200 million monitored hours. By continuing to reduce adverse events and by optimizing workforce efficiencies for the nations top health systems AvaSure has consistently lowered the cost of care while providing safer more efficient healthcare for everyone.
Diversity creates a healthier work environment: AvaSure is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status sexual orientation gender identity or expression marital status genetic information or any other characteristic protected by law.
Required Experience:
Manager
Employment Type
Full-Time
