Customer Care Advisor

The Role

As a Customer Support & Sales Representative you will be the first point of contact for our customers handling a wide variety of questions and requests across multiple channels. Youll play a key role in ensuring fast accurate and customer-focused service directly contributing to customer satisfaction retention and the teams sales objectives.

Key Responsibilities

• Handling Customer Requests

  • Receive assess and respond to client inquiries straightforward complaints and service requests across multiple channels.

  • Provide clear timely and customer-centric solutions collaborating with or escalating to other departments when needed.

  • Contribute to customer retention and satisfaction through proactive high-quality service.

• Customer Administration

  • Register and manage customer information offers orders requests complaints and documentation (e.g. import/export papers) in relevant systems.

  • Ensure accurate and efficient data management in line with company procedures.

• Customer Visits & Events

  • Welcome customers at our offices and represent TVH at fairs and events.

  • Build strong relationships by discussing customer needs and sharing insights into our product portfolio.

• Active Sales / Proactive Selling

  • Identify potential customers and engage in prospecting activities.

  • Hand over leads to colleagues when specialized expertise is required.

• Coaching & Training

  • Share knowledge insights and best practices with colleagues.

  • Support the team by helping new or less experienced colleagues.

• Expertise Development

  • Continuously develop and maintain a strong understanding of TVH products processes and sales systems through training and coaching.

What Were Looking For

• Strong communication skills and a customer-centric mindset.

• Ability to handle requests quickly accurately and professionally.

• Proactive attitude with a willingness to learn and grow.

• Strong organizational skills and attention to detail.

• A team player who enjoys collaborating and sharing knowledge.

• Previous experience in customer service or sales is a plus.

• Someone that is fluent in English & German.

What We Offer

• A dynamic role in an international innovative company.

• Opportunities for professional growth through coaching and training.

• A supportive team-oriented environment.

• Competitive compensation and benefits package.

About TVH

TVH is a global provider of high-quality parts and accessories for material handling industrial vehicles and construction and agricultural equipment. Working at TVH means joining a company that combines the strengths of an international market leader with the warmth of a family-oriented culture. We value innovation collaboration and continuous growth.