Assistant Information Technology (IT) Manager| Full-Time | Benchmark International Arena
Assistant Information Technology (IT) Manager| Full-Time | Benchmark International Arena
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Job Description
Oak View Group
Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.
Position Summary
The Assistant Information Technology Manager supports the overall IT operations within the Arenas food and beverage technology systems. Reporting to the IT Manager position provides supervisory leadership to IT support staff and assumes primary responsibility for day-to-day operational oversight system optimization and problem resolution across point-of-sale (POS) inventory management and digital signage technologies. This role exercises independent judgment in the execution of support strategies and is entrusted with decision-making authority in the absence of the IT Manager.
The Assistant IT Manager ensures technology functions align with operational goals and compliance standards providing critical support during live events and supervising front-line technical support staff. This position is ideal for a hands-on service-oriented leader with strong technical acumen and supervisory capability.
This role pays an annual salary of $55000 to $60000 and is bonus eligible.
Benefits for FT roles: Benefits: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays).
This position will remain open until September 5th 2025.
About the Venue
From 2011-2013 Amalie Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida.
With a wide array of venues spread throughout the United States it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated Amalie Arena Floridas premier entertainment venue and home of the three-time Stanley Cup champion Tampa Bay Lightning.
Boasting unique features like lightning-throwing Tesla coils the 11000 square-foot Budweiser Biergarten with incredible views of the city and a massive five-manual 105-rank digital pipe organ Amalie Arena consistently ranks among the very best venues in the United States. The best part This is only the beginning.
Responsibilities
- Lead the daily operations and functionality of food and beverage IT systems including POS systems digital menu boards handheld devices and inventory management platforms.
- Ensure proper deployment configuration and maintenance of system hardware and software.
- Coordinate and execute minor system upgrades and security patches under the direction of the IT Manager.
- Independently troubleshoot and resolve system and network issues escalating complex problems as needed.
- Directly supervise at least one IT Assistant overseeing task assignment daily workload and performance feedback.
- Provide training coaching and development to technical support staff to ensure consistent service delivery and knowledge transfer.
- Monitor team responsiveness and quality of support implementing process improvements as necessary.
- Collaborate with the IT Manager in planning and executing technology initiatives to enhance the guest experience and F&B operational efficiency.
- Serve as the on-site lead for IT support during live events ensuring that POS and menu systems function without disruption.
- Coordinate with F&B operations and vendors to support special events and promotional initiatives through IT tools.
- Assist in the administration and monitoring of system integrations between POS inventory and reporting platforms.
- Ensure system data accuracy supporting periodic audits and reconciliation tasks.
- Maintain documentation of technical workflows SOPs and user guides.
- Assist with implementation and monitoring of cybersecurity practices and PCI compliance controls specific to payment technologies.
- Identify and resolve compliance-related concerns in collaboration with IT leadership and internal auditors.
- Other duties and related responsibilities as assigned.
Qualifications
- Bachelors degree in Information Technology Computer Science or a related field or equivalent work experience.
- Minimum of 3 years of progressive IT experience including supervisory or team lead responsibilities.
- Proven experience supporting POS systems (such as Oracle MICROS Toast etc.) in high-volume environments.
- Familiarity with inventory tracking software and digital signage platforms.
- Working knowledge of networking concepts and IT security best practices.
- Strong leadership communication and organizational skills.
- Ability to exercise discretion and independent judgment in technology operations and personnel oversight.
- Must be available to work flexible hours including nights weekends and event days.
Strengthened by our Differences. United to Make a Difference
At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.
Required Experience:
Manager
Employment Type
Full-Time
