Manager, Field Operations- Atlanta, GA
Manager, Field Operations- Atlanta, GA
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1 Vacancy
Job Description
At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Manager of Field Operations is an experienced hands-on operational leader employee coach and Customer relationship manager.
- In this role you will take full accountability for Customer consultation and contract compliance as well as people leadership and associated processes (performance management development training and engagement)
- This includes daily travel within the Atlanta territory but also covering teams in Savannah GA and the Florida Panhandle. You will have approximately 15 direct reports.
- Note about location travel:This role is approximately 50% remote (working from home) and 50% field-based (both local and overnight travel within the multi-state region) with those percentages varying depending on the needs of Customers and the employees you manage.
What You Will Do As A Manager of Field Operations:
Stays updated ensures compliance and models required safety procedures and requirements of mobile lab operations including safety regulatory and the use care and maintenance of company and Customer assets (tools P-Card systems and related equipment).
Leads/supports continuous improvement training and other operational initiatives.
Acts as first escalation point for Customer and employee issues that exceed Repair Specialist authority and including determining if other support is required (Area Operations Manager HR HSE).
Manages and tracks Customer trends and utilizes insights to provide timely coaching to employees and feedback to leadership to quickly adapt and capitalize on opportunities and minimize risk.
Strategizes with STERIS sales and service teams to develop and optimize new and existing business.
Responsible for performance management coaching and disciplinary action for the mobile teams supported employee adherence to compliance and safety protocols training management and resource planning.
Duties - contd
- High school diploma or GED required.
5-7 years of relevant work experience including leading others and experience in Customer Service/Sales environment - (Note: An Associates degree may substitute for 3 of the 7 years of relevant experience.) . Strong conflict management skills.
Strong verbal and written communication skills and ability to meet tight deadlines in a fast-paced environment. - 100% field-based presence with overnight travel up to 50% depending on size of geography
Previous leadership work scheduling and prioritizing and reporting/administrative skills strongly preferred.
What STERIS Offers You:
We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.
Here is a brief overview of what we offer:
Extensive hands-on training and development
Career progression path with growth and training opportunities
Competitive pay
Overtime opportunity
Annual merit review and incentive plans
Uniforms and all necessary tools provided
Business travel and all related expenses paid
Medical vision prescription dental and life insurance
401(k) with a company match
Paid time off that accrues from day one and paid holidays
Tuition assistance
Pay range for this opportunity is 90737.50 - 117425.00. This position is eligible forbonus participation.
Minimum pay rates offered will comply with county/city minimums if higher than range listed. Pay rates are based on a number of factors including but not limited to local labor market costs years of relevant experience education professional certifications foreign language fluency etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:STERIS Benefits
Open until position is filled.
STERIS is an Equal Opportunity are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited hired trained transferred and promoted in all job groups regardless of race color religion age disability national origin citizenship status military or veteran status sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity genetic information and any other category protected by federal state or local are not only committed to this policy by our status as a federal government contractor but also we are strongly bound by the principle of equal employment opportunity.
Required Experience:
Manager
Employment Type
Full Time
