Director, IT Support

About the role

As the Director IT Support at Chime you will lead and develop a high-performing collaborative IT Support Team delivering excellent service across our U.S. office spaces. This is a hands-on strategic leadership role where youll apply your technical expertise to mentor teach and coach the teamstepping in as needed to resolve technical challenges and build capabilities. Youll be responsible for hiring and developing strong technical talent fostering a culture of recognition and growth and building operational rigor through effective processes metrics and vendor partnerships.

You will set the vision for IT Support drive strategic planning and deliver world-class customer experiences from onboarding to offboarding. This role requires a blend of technical depth people leadership strategic thinking customer obsession and operational expertise in managing IT operationsincluding queues tickets and day-to-day support processesall in service of Chimes mission and rapid growth ensuring timely and effective solutions for our growing workforce.

The base salary offered for this role and level of experience will begin at $176490 and up to $245100. Full-time employees are also eligible for a bonus competitive equity package and benefits. The actual base salary offered may be higher depending on your location skills qualifications and experience.

In this role you can expect to

• Manage the IT Support Team across our U.S. offices; including hiring performance management and career development
• Establish metrics monitor service level and response times and prioritize team activities as needed
• Design develop implement and coordinate IT systems policies and procedures.
• Develop and document new or improved support and operations processes
• Oversee the management and inventory of hardware and software purchasing (including new employee onboarding technology setup)
• Partner and strategize with cross-functional teams to support office builds asset management and manage department budget
• Support Chime employees in resolving problems with IT AV and Network systems
• Willingness to jump in and help out with support issues as needed

To thrive in this role you have

• Minimum of five years of experience in managing technical service operations and a support team
• Experience with purchasing inventory management and budgeting
• Sound knowledge of information and communications technology
• Experience with automating the resolution of IT issues and managing teams who want to find the root cause of every issue
• Ability to help Chime employees solve hardware and software problems with Apple and Microsoft products including AV laptops and printers
• Comprehensive knowledge of SaaS suite including Google Workspace Okta Zoom Slack Jamf Intune and Atlasian
• Demonstrated ability to be a great leader for IT Support Team
• Strong verbal and written communication skills
• A positive service-oriented attitude
• Willingness to travel (up to 10%) to collaborate with team members and business partners in other Chime office locations

#LI-Hybrid #LI-JL1

A little about us

At Chime we believe that everyone can achieve financial progress. We created Chimea financial technology company not a bank*on the premise that core banking services should be helpful transparent and free. Through our user-friendly tools and intuitive platforms we empower our members to take control of their finances and work towards their goals. Whether its starting a savings account purchasing a first car or home launching a business or pursuing higher education were proud to have helped millions unlock their financial potential.

Were a team of problem solvers dreamers and builders with one shared obsession: our members. From day one Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owners mindset to our work refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams our company and our members.

We believe in being bold dreaming big and taking risks while also working together embracing our diverse perspectives and giving each other honest feedback. Our culture remains deeply entrepreneurial encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission we must earn and keep peoples trustso we hold ourselves to the highest standards of integrity in everything we do. These arent just words on a wallour values are embedded in every aspect of our business serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we dontwho will

*Chime is a financial technology company not a bank. Banking services provided by The Bancorp Bank N.A. or Stride Bank N.A. Members FDIC.

What we offer for our full-time regular employees

• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices plus team and company-wide events depending on location. Whether youre coming in regularly or are part of our fully remote program youll stay engaged with your work and teammates.**
• In-office perks including backup child elder and/or pet care plus a subsidized commuter benefit to support your regular commute**
• Competitive salary based on experience**
• 401k match** plus great medical dental vision life and disability benefits
• Generous vacation policy and company-wide Chime Days bonus company-wide paid days off**
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven a family planning tool with $15k lifetime reimbursement for egg freezing fertility treatments adoption and more.
• In-person and virtual events to connect with your fellow Chimersthink cooking classes guided meditations music festivals mixology classes paint nights etc. and delicious snack boxes too!**
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress**

**Perks also available to Chime Interns.

We know that great work cant be done without a diverse team and inclusive environment. Thats why we specifically look for individuals of varying strengths skills backgrounds and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race color ancestry religion sex national origin sexual orientation gender identity age marital or family status disability genetic information veteran status or any other legally protected basis under provincial federal state and local laws regulations or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws including the San Francisco Fair Chance Ordinance Cook County Ordinance NYC Fair Chance Act and the LA City Fair Chance Ordinance and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process please contact: .

To learn more about how Chime collects and uses your personal information during the application process please see theChime Applicant Privacy Notice.