IT Infrastructure Agency Relationship Manager Atlanta, GA
IT Infrastructure Agency Relationship Manager Atlanta, GA
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1 Vacancy
Job Description
About Capgemini
Capgemini is a global leader in consulting digital transformation technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today it is a multicultural company of 270000 team members in almost 50 countries. With Altran the Group reported 2019 combined revenues of 17billion.
About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgeminis consulting and infrastructure build-and-run provisioning offering and supports the groups cloud-based services. As part of the integrated cloud offering from Capgemini Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center helpdesk network support and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Visit us at People matter results count.
Job Title: Senior Service Management Consultant - Agency Relationship Manager - Infrastructure Cloud Team
Location: Atlanta
Travel: 25%
Job Description:
To manage the relationships of one or more State Agencies.
Serve as an advocate for GA Technology Authoritys (GTA) customer agencies.
Lead direct validate plan and execute the portfolio of Service Integration (SI) services.
Escalate issues as appropriate resolve items at the lowest level possible.
Participate in governance meetings.
Hold direct relationship with State Agencies including conducting recurring operations meetings covering project and RG/SSR status reporting review/resolution of Agency operational issues upcoming initiatives involving agency action reporting reviews and dissemination of information regarding vendor changes.
What You Bring:
Required:
3-6 years experience working in an Account Manager/Relationship Manager role
Experienced IT manager with a proven track record in outsourcing environment
Experience delivery of customer services to Client requirements and satisfaction
Working knowledge of Service Level Agreements
Proven track record of successful project implementations
Ability to balance customer satisfaction/demands to maintain customer sat with the level of support the customer has contracted with Capgemini
Experience in a wide variety of information technology fields to understand the details of the services that can be provided
Excellent customer relations skills to understand client/client representatives concerns and requirements
Must be local to Atlanta GA
Experience working with C-level executives
Desired:
Experience managing public sector accounts and Experience selling services in public sector environments
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race national origin gender identity/expression age religion disability sexual orientation genetics veteran status marital status or any other characteristic protected by law.
This is a general description of the Duties Responsibilities and Qualifications required for this position. Physical mental sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed provided that such accommodations do not pose an undue hardship.
*LI-CV1
Required Experience:
Manager
Employment Type
Full-Time
