Lead Consultant â L2 Windows Operations Engineer
Lead Consultant â L2 Windows Operations Engineer
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Job Description
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.
Inviting applications for the role of Lead Consultant L2 Windows Operations Engineer
We are Level 2 (L2) Windows Operations (WinOps) support team to provide high-quality operational support and issue management for Clients Windows-based end-user environment.
Responsibilities
Proactive Monitoring & Analytics: Leverage telemetry to detect issues early and improve the end-user experience.
Incident and Problem Management: Triage and resolve issues efficiently; contribute to root cause analysis and long-term fixes.
Operational Task Execution: Handle Windows OS patching compliance enforcement and technical debt remediation.
Automation Support: Drive automation in alerting escalation and issue resolution with collaboration from engineering teams.
Cross-Functional Contributions: Support security risk management application control asset management and AI-based automation initiatives.
Execution of monthly & ad-hoc Windows patching cycles.
Ensuring security compliance assurance on endpoints.
Management and remediation of technical debt areas.
Continuous monitoring of performance dashboards and alerts.
Real-time identification and troubleshooting of issues/anomalies.
Handling L2 escalations from the Service Desk (Incident Management).
Performing initial diagnostics and providing remediation steps.
Managing L2 operational tasks currently handled by L3.
Developing and refining troubleshooting procedures SOPs and playbooks.
Knowledge sharing and training (internally and potentially L1).
Generating and escalating reports (e.g. to L3 management)
Qualifications we seek in you!
Minimum Qualifications
- Bachelors degree in computer science information technology or a related field.
Preferred Qualifications/ Skills
- Strong expertise in Microsoft Windows Ecosystem: Intune Entra ID SCCM AD
- Proficiency in PowerShell and familiarity with Bash or Python scripting
- Experience with Digital Experience Monitoring (e.g. Aternity Endpoint Analytics)
- Solid grasp of incident/problem management best practices
- Awareness of security compliance and endpoint risk management
- Effective technical troubleshooting and diagnostics
- Strong documentation skills (SOPs knowledge articles)
- Familiarity with AI Copilots or virtual agents for automation workflows
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Contract
Employment Type
Full-Time
