Help Desk Technician
Help Desk Technician
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Job Description
At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.
Your future role
Take on a new challenge and apply your maintenance expertise in a new cutting-edge field. Youll work alongside motivated and energetic teammates and will be primarily responsible for providing help desk operational support for our Next Generation Tram (NGT) contract liaising and coordinating both the State Operator and the Alstom Services team at our Maidstone facility and other sites across the network. If youre ambitious driven and team-spirited this is your opportunity to build a career. This is a night shift role.
Well look to you for the following activities:
- Coordinate and manage vehicle recoverywithin the Fleet Operations Centre (FOC) including peak period support and on-call technical assistance.
- Collaborate with mobile technical teamsfor fault diagnosis and recovery and assist maintenance teams following approved manuals.
- Communicate vehicle status and technical updatesto customers management and service leads ensuring transparency and support.
- Deliver and attend training sessionsfor both internal staff and external stakeholders on diagnostics and equipment maintenance.
- Monitor and assess vehicle condition ensuring compliance with contractual standards and analyzing performance trends (defects reliability availability).
- Generate technical reportsand foster a collaborative work environment while adhering to corporate policies including OH&S and quality standards.
All about you
We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:
- Electrical or Mechanical Fitter trade qualification
- 5 years of experience in LRV electrical and mechanical system rolling stock equipment and maintenance including Fleet Operations.
- Working knowledge of safety management systems and safety risk assessment
- Strong technical ability for fault finding and troubleshooting
- Excellent communication skills with the ability to build relationships engage and influence at all levels.
- Be a team player and have strong IT skills
- Roster Flexibility
Things youll enjoy
Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also:
- Receiving generous parental leave 18 weeks fully paid.
- Having access to a free corporate gym membership.
- Receiving free salary continuity insurance.
- Additional leave days.
- Purchase annual leave and novated leasing schemes.
- Independent and confidential wellbeing support for you and your family.
- Our investment in your development through award-winning learning.
- A competitive package that recognises your performance and potential.
You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!
Important to note
As a global business were an equal-opportunity employer that celebrates diversity across the 70 countries we operate in. Were committed to creating an inclusive workplace for everyone.
An agile inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow learn and advance in their careers. We are committed to encouraging our employees to reach their full potential while valuing and respecting them as individuals. We are an equal opportunity employer and strongly encourage women Aboriginal and Torres Strait Islander people with disability and other minority groups to apply.
We recognise that embracing flexibility & inclusivity is the smarter way of working. Please speak with us about your individual needs or if any workplace adjustments are required. If you require any adjustments to the recruitment process please email:.
Required Experience:
IC
Employment Type
Full Time
