Technical Support Specialist Contractor Resolution
Technical Support Specialist Contractor Resolution
Posted on :
04-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Overview
Remarcables Technical Support Specialist assists and communicates directly with both internal and external users by identifying advising and resolving issues related to the Remarcable platform. Monitoring submitted tickets with a timely professional and accurate response. They also assist in setting up the data flow systems and monitor the daily information flow alerting the team of any issues and working to resolve the same. They also play a role in creating explanatory documentation for client users and helping to propose IT solutions based on client needs.
If you are a motivated enthusiastic and dependable individual who is passionate about data and getting to the root of perplexing issues Remarcable is looking for you. Please submit a resume and cover letter.
Key Responsibilities
Provide Level I Support to the internal and external users
Lead/Participate in company-wide Special Projects
Responsible for vetting and making changes to Company Settings in Admin
Interact and coordinate with clients IT personnel to troubleshoot and resolve issues
Gain an understanding of Remarcable processes to assist in clients unique integrations and support
Create/edit technical documentation for the use of clients
Who You Are
Excellent and demonstrated verbal and written communication skills
Excellent and demonstrated verbal and written communication skills
Experience in ticketing system monitoring and response
Ability to learn new systems quickly is tech savvy
Looking to broaden your horizons in the technology industry
Excellent organization and multi-tasking skills
Experience in the construction or distribution industries would be an asset
An inherent curiosity with the desire to dig deep to solve complex problems
A client service mentality with the adaptability and willingness to collaborate openly with other people
A sense of ownership in the work that you do. Strong work ethic and the ability to work remotely with minimal supervision.
Preferably a bachelors degree in Computer Science or any related IT degree
Who we are
Remarcable is a cloud based platform that helps electrical contractors and distributors streamline purchasing processes to save time and money.
Dedicated to the Electrical Contractor Industry Remarcable provides cloud-based Procurement & Tool Management Software nationwide. With multiple workflows two applications in one software and direct contractor accounting integrations Remarcable significantly and efficiently increases communication streamlines workflows and provides visibility for all users.
Our remote-first team is composed of contractor and distribution experts located coast to coast. Through collaborations with industry leaders weve gained insight into the struggles they face. Together we believe in providing a solution that brings efficiency visibility and better communication to streamline the relationship between the contractor and distributor partners.
Our Mission
To advance the adoption of technology in the construction industry and bring better efficiency visibility and communication to our customers.
To advance the adoption of technology in the construction industry and bring better efficiency visibility and communication to our customers.
Salary Range Disclaimer
The base salary range represents the low and high end of the Remarcable salary range for this position. Actual salaries will vary depending on factors including but not limited to location experience and performance. The range listed is just one component of Remarcables total compensation package for employees. Other components may include: PTO Medical and a Bonus plan.
Compensation: $55000.00 - $65000.00 per year
Required Experience:
Contract
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
