Veterinary Client Service Representative - Specialty
Veterinary Client Service Representative - Specialty
Posted on :
04-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-08-2025
Job Description
Description
Position at Thrive Pet Healthcare
Veterinary Client Service Representative - Specialty
Thrive Pet Healthcare Specialists of Mansfield
Mansfield TX
Thrive Pet Healthcare Specialists of Mansfield ishiring an experienced Client Service Representative to join our INCREDIBLE team!
AtThrive Pet Healthcare Specialists of Mansfield you will have the support tools and resources to elevate your skills. As a hospital deeply rooted in the local community you will experience the best of both worlds: a genuine local feel with the benefits ofThrives national resources.
And we have plenty of fun along the way!
As a Client Service Representative (CSR)/Referral Coordinator youll play an important role in pets lives by providing care for our precious patients while coordinating and representing all facets of client services. A referral coordinator takes on specific responsibilities geared towards managing referrals from primary care veterinarians and ensuring that patients receive specialized care from experts in various fields of veterinary medicine. We are friendly professional courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.
Experience & Skills Requirements:
- The ideal applicant will be friendly and outgoing with a love for both pets and people along with a great attitude and a big smile!
- Client service experience and 1 year experience in veterinary medicine are highly preferred
- Great communication skills - Team oriented with an ability to collaborate and support each other
- Outstanding multi-tasker
- Must be able to work rotating weekends and certain holidays
- Desire to practice empathetic gold standard medicine benefiting our patients
- Are paw-sitive kind and provide trustworthy communication to the patients team members and clients.
- Have the desire to constantly grow and advance as a valued member!
Role Responsibilities:
- Referral Coordination: Act as the primary point of contact for primary care veterinarians referring cases to specialists within the clinic.
- Appointment Scheduling: Coordinate appointments for referred patients with specialist veterinarians.
- Communication: Maintain clear and timely communication between primary care veterinarians specialists and clients.
- Medical Records Management: Ensure that all relevant medical records including diagnostic images and laboratory results are transferred securely and promptly from referring veterinarians to the specialist team.
- Client Education and Support: Educate clients about the referral process including what to expect during specialist consultations procedures and follow-up care.
- Billing and Insurance Coordination: Assist clients with understanding the financial aspects of specialized veterinary care including obtaining pre-authorizations from insurance companies if applicable. Coordinate billing processes between the specialty clinic referring veterinarians and insurance providers.
- Follow-Up and Care Coordination: Facilitate continuity of care by following up with referring veterinarians after specialist consultations.
- Quality Assurance: Monitor and evaluate the referral process to ensure it meets established standards of care and client satisfaction
- Relationship Management: Build and maintain strong relationships with referring veterinarians and specialty care providers
- Administrative Support: Provide general administrative support to the specialty clinic including assisting with front desk duties managing incoming calls and ensuring a professional and welcoming environment for clients and visitors.
- Continuing Education and Professional Development: Stay updated on veterinary medicine trends procedures and treatments relevant to the specialty clinics focus areas
- Overall the role of a specialty CSR/referral coordinator in a specialty veterinary clinic is critical in ensuring that animals receive timely and appropriate specialized care while also fostering strong relationships with referring veterinarians and ensuring a smooth referral process from start to finish
Aboutthe Hospital
At Thrive Pet Healthcare Specialists Mansfield we provide 24/7 emergency care for pets including holidays. Our skilled emergency veterinarians and technicians are experienced in handling urgent cases performing procedures and surgeries at any time.
We offer a full range of emergency services including in-house bloodwork digital X-ray anesthesia surgery oxygen support transfusions digital radiology ultrasound and endoscopy.
Benefits our care in action
Thrive offers a suite of benefits to support team members emotional physical professional and financial addition to our health and life insurance and short- and long- term disability plans we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources including 24/7 access to Lyra Health
- Paid parental leave
- Purr-entalleave for when you adopt a pet
- Employer-sponsored childcare and elder care
- Personalized care for every family-forming journey
- Discretionary funds and FREE CE courses
- Petperksand veterinary service discounts
- Student loan management tools andassistance
Provide your best care with more bridges andless barriers.
We listen to your needs and then meet them. Through training and free CE experiences your career development can flourish. And in our locally rooted nationally connected communityyoull be able to make connections access opportunities and find support with ease.
Support for you is as vital as the support you provide.
YoullThrivewith Us
At Thrive you have the opportunity to develop your career in a way that best suits your advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:
- Ourvast diverse and free library of continuing education courses -ThriveU
- Live virtual interactive workshops to develop valuable leadership skills
- A program to designed to teach you the fundamentals of running a pet hospital
- Scholarship opportunities and tuition reimbursement
- Move into any specialty hospital type or environment across the nation.
- Leadership training for a thriving andlong careerin the veterinary profession.
About Thrive
Vet-founded and Austin-born Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide united by a mission to shape the future of pet well-being through medical excellence innovative technology and aconnected community of teams and partners.
We bridge general practice urgent care specialty and emergency care and ourlocally rooted nationally connectedhospitalsbenefitfromThrivesextensive resources whilemaintainingtheir unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. Weprovide customizable professional development opportunities a supportive work environment that values work-life rhythms and 24/7 mental health support.
At Thrive Pet Healthcare we are committed to creating a culture where everyone from any background can be heard respected and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support encourage and celebrate the diverse voices of our teams and the communities we serve.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
