In this role you will design and develop training to support multiple lines of business. You are expected to bring ideas based on your previous experiences. You will design develop and maintain classroom virtual classroom and self-paced training content using traditional instructional design and rapid development strategies. You will partner with stakeholders from across Apple to build expertise in new products anticipate potential contact drivers and determine the most effective way to convey information to Advisors. You will work with partners to conduct training needs analyses and design learning objectives following Blooms Taxonomy. You will build experiential activities appropriate for targeted learners. You will be expected to work closely with subject matter experts to craft revise and maintain training content. Your responsibilities will also include the development of valid assessment questions that correlate to learning objectives and assist with question vetting and updating. At Apple were never satisfied with good enough; you will be challenged to continually improve the Apple training experience.
Bachelors Degree or equivalent experience; Masters or higher degree in a related field a plus.
Minimum 3 years of instructional systems design experience on projects involving adult learning audiences
Experience designing simulated learning solutions
Ability to effectively navigate ambiguity
Experience analyzing building and assessing curricula for asynchronous and synchronous classroom-based or virtual training environments
Superb written and verbal communication skills and proficiency writing instructional content
Shown ability to work effectively on multiple projects simultaneously
Proficiency with word processor and presentation software applications including Pages and Keynote
Fluency with instructional systems design models and methodologies authoring tools and learning management systems integration
Experience with project management and time management tools and methodologies
Experience authoring training content in a LCMS
Exposure to Web authoring and multimedia tools such as basic HTML Dreamweaver and Photoshop
Experience with JavaScript and CSS a plus but not required
Call center or customer service exposure and experience
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