Sales and Customer Service Representative
Sales and Customer Service Representative
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USD 48000 - 60000
1 Vacancy
Job Description
Passionate about home improvement and helping people We have the perfect role!
As a Sales and Customer Service Representative youll be the face of HI Retail - working closely with customers to understand their needs and deliver personalized solutions. Get to work alongside a team that values relationships and customer satisfaction above all else. Bring your people skills and well bring the tools to help you thrive!
Retail Reinvented. Results Delivered.
Were a results-driven sales firm focused exclusively on the Home Improvement industry. Rocksteady Promotional Events works behind the scenes and on the front lines to elevate retail performance through smart strategies and customer-centric campaigns. From product launches to seasonal promotions we bring energy expertise and excellence to every project.
Sales and Customer Service Representative Qualities and Skills
- Proven experience in a sales or customer service role preferably in a fast-paced environment.
- Exceptional communication and interpersonal skills with the ability to connect with a diverse range of customers.
- Strong problem-solving abilities particularly in identifying and addressing customer needs related to pest control.
- A genuine passion for helping people and ensuring their peace of mind.
- Ability to work independently and as part of a collaborative team.
- Results-oriented with a track record of achieving sales targets.
- Proficiency in using CRM software and other relevant sales tools.
- High school diploma or equivalent; some college education is a plus.
- Prior experience in the pest control industry - particularly as a Sales / Customer Service Agent - is advantageous but not required.
Sales and Customer Service Representative Responsibilities:
- Serve as the primary point of contact for all customer inquiries providing expert advice and solutions.
- Schedule pest control services efficiently and accurately ensuring optimal routing and customer convenience.
- Educate customers on pest control options preventive measures and long-term solutions.
- Successfully close sales by clearly communicating the value of our services and addressing customer concerns.
- Cultivate strong customer relationships to foster loyalty and transform one-time customers into lifelong advocates.
- Maintain a high level of customer satisfaction through professional courteous and effective communication.
- Collaborate with the Sales and Customer Service Representative team to ensure seamless service delivery and exceptional customer experience.
- Actively participate in ongoing training and development to stay updated on pest control techniques and product knowledge.
- Handle and resolve customer complaints with empathy and efficiency turning negative experiences into positive outcomes.
Ready to redefine Home Improvement space Join our team as a Sales and Customer Service Representative and be part of a team thats awesome in so many ways!
Please Note: This role operates on a commission-only structure. Top performers benefit from unlimited earning opportunities based on individual results.
Required Experience:
Junior IC
Employment Type
Full-Time
