Operation Manager | Full-Time | CFG Bank Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Operations Manager reports directly to the Director of Operations. The Operations Manager will direct supervise and schedule aspects of operations including operations crew and housekeeping while maintaining ADA compliance and working cooperatively with other departments to assure facility readiness and smooth operation of events.

This role pays an annual salary of $68000-$72000

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until October 10 2025.

CFG Bank Arena is a 13000 seat reimagined world class concert and entertainment venue. A premier destination for fans and artists CFG Bank Arena showcases over $250MM in renovations including modernized state-of-the-art acoustics superior suites and exclusive club levels premium contemporary seating reimagined concourses upscale culinary experiences in food & beverage selections and more! Located in the heart of Baltimore the venue includes a new exterior faade green scaping and enhanced lighting this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history uniting fans with memories old and new CFG Bank Arena hosts 100 shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore committed to the community and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined CFG Bank Arena.

Essential Duties & Responsibilities:

• Oversee operating procedures that conform to corporate standards customized to the specific needs of the facility and consistent with the goals and objectives of the client facility and corporation.
• Plans and coordinates a variety of facility set-ups including concerts family shows sporting events ice events trade shows conference and banquet configurations.
• Oversee housekeeping contractor in all phases including scheduling detail projects etc.
• Assist Director of Operations with facility maintenance program (CMMS).
• Manage subordinate supervisors who oversee employees on the changeover team.
• Develop and maintain working relationships with all departments clients employees and guests.
• Ensure operational activities remain on time and within a defined budget including recommendations for annual capital budget for long-range repairs and improvements to the facility.
• Oversee hiring scheduling payroll and training for all changeover employees.
• Investigate analyze and resolve operational problems and complaints. Conduct periodic staff meetings to discuss procedures problems and enhancements.
• Rotate with other facility personnel to function as Manager on Duty (MOD) who maintains total responsibility and authority over all clients staff personnel patrons security and safety in assigned buildings. Ensure contractual agreements are met and clients event requirements and changes are made in a timely fashion.
• Act as liaison between clients and facility contractors as needed.
• Inspect conversions construction and installation progress to ensure conformance to established specifications.
• Oversee materials and inventory management.
• Know and guarantee all laws codes ordinances policies procedures risk management safety precautions rules/regulations and emergency procedures are followed.
• Other duties as assigned.

Required Experience & Qualifications:

• Bachelors degree from an accredited four-year college or university and three (3) years related experience in the public assembly industry (stadiums arenas and/or convention centers). Relevant education and experience may be substituted as appropriate.
• Minimum of 3 years experience managing and training a team.
• Demonstrate knowledge in operational procedures facility capabilities industry terminology event-related services and technical requirements for the types of events anticipated at the facility.
• Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service.
• Highly trained in conflict management and business negotiation processes.
• Strong budget development and oversight skills.
• Proficient in all Microsoft Office skills including Word Excel PowerPoint Outlook etc.
• Ability to create and manage a collaborative and diverse workforce.
• Strong verbal and written communication skills with an expert ability to present and
• communicate new ideas and concepts.
• Must be adaptable with the ability to work under pressure to meet deadlines.
• Ability to work non-traditional hours including nights weekends and holidays.
• Be licensed and insured to operate a motor vehicle in the United States.

Preferred Qualifications

• Operate equipment such as light trucks pallet jacks forklifts boom lifts scrubbing machines and/or Zamboni.
• Possess a demonstrated knowledge of ice making and maintaining principles.
• Ability to read and comprehend blueprints drawings and other related materials.

Working Conditions:

• Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
• Must be able to work a flexible schedule inclusive of weekends nights and holidays required.
• Working from various heights.
• Extensive time spent with moderate to loud noises.
• Frequent bending lifting 75 pounds sitting exposure to multiple external elements extensive walking through the building.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.