Service Business Development Representative
Service Business Development Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you passionate about delivering excellent customer service and thrive in a fast-paced team-oriented environment Simi Valley Toyota a reputable and growing Toyota dealership is seeking a Service Business Development Center (BDC) Representative to join our dynamic service team!
As a Service BDC Representative you will be the first point of contact for customers needing service or maintenance on their vehicles. Youll handle inbound/outbound calls schedule appointments follow up on missed opportunities and ensure an exceptional customer experience from start to finish.
Benefits
- Medical
- Dental
- Vision
- 401K
- Paid Training
- Paid Time Off
- Discounts on Products and Services
Responsibilities
- Answer incoming calls and respond to customer service inquiries with professionalism
- Schedule and confirm service appointments using dealership software.
- Make outbound calls to remind customers of upcoming or overdue services
- Follow up on declined services no-shows and lost leads
- Work closely with the service advisors and management to meet daily/weekly/monthly goals
- Maintain a customer-first mindset and uphold Toyota brand standards
Qualifications
- Prior experience in a call center customer service or automotive BDC role preferred
- Excellent communication and organizational skills
- Ability to multitask in a fast-paced environment
- Professional friendly and efficient
- Team player
- Great attitude
- Familiarity with dealership CRM systems is a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
