AppleCare Vendor Alliance Manager
AppleCare Vendor Alliance Manager
Posted on :
03-08-2025
Employer Active
1 Vacancy
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Job Description
The VAM works with various stakeholders to ensure that regional supplier portfolio strategies are effectively planned and implemented to support AppleCare Support objectives in the short medium and long-term. When demand signals justify it the VAM is responsible to source new contact centers and growing capacity with existing and new suppliers conduct on-site assessments and collaborate with Corporate Procurement during supplier negotiations. The VAM drives strategic decisions regarding headcount allocation program additions or decommissions in their region. The VAM engages in strategic discussions with supplier executives collects and communicates updates and participates in Apple internal initiatives related to suppliers both regionally and globally. The VAM serves as the key point of contact for the Partner Operations Management team on strategic direction and non-operational issues including governance compliance escalations conflicts commercial agreements and risk assessment. The VAM is responsible for working cross-functionally on new site LOB or new program launches and decommissions. Lastly the VAM serves as an escalation channel for our internal business teams and supplier executives to address any engagement issues.
- 7 years contact center Supplier management experience or client services/account management experience with a contact center service provider
- Excellent oral & written communication skills and ability to navigate at multiple levels of engagement including senior level audience
- Effective analytical and structured problem-solving skills with excellent communication and collaboration skills exhibited in complex operational settings
- Ability to distill complex challenges into a cogent strategy and to present the strategy using content and talking points in a way that can be consumed by a broad audience
- Highly organized and able to make decisions based on a broad set of variables quickly and efficiently
- Able to travel approximately 1 time per quarter occasionally more than once
- Bachelors Degree or equivalent experience
- 12 years of experience managing technical support and/or customer care contact centre operations
- Ability to work well with business owners to understand business needs and objectives
- Ability to work autonomously and to collaborate optimally with a peer group
- COPC Registered Coordination Certification preferred
At Apple base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $132000 and $247200 and your base pay will depend on your skills qualifications experience and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apples discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apples Employee Stock Purchase Plan. Youll also receive benefits including: Comprehensive medical and dental coverage retirement benefits a range of discounted products and free services and for formal education related to advancing your career at Apple reimbursement for certain educational expenses including tuition. Additionally this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apples discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apples Employee Stock Purchase Plan. Youll also receive benefits including: Comprehensive medical and dental coverage retirement benefits a range of discounted products and free services and for formal education related to advancing your career at Apple reimbursement for certain educational expenses including tuition. Additionally this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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