Account Specialist I
Account Specialist I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Order Entry:
Pull down orders from SalesForce or Customer Portals.
Receive orders from email phone fax.
Enter order as appropriate to meet ship date requirement. If not doable communicate appropriately.
Process orders for any assigned accounts as outlined above.
Confirm/Acknowledge the order receipt and provide shipping dates to the Customer.
Reviewing Open Order Report daily for any issues with orders and communicate if applicable.
Answer phone queue calls and process requests as appropriate.
Enter Rush Requests if necessary following P & P.
Track shipments if needed via carrier websites.
Provide documents at Customer requests (CofA/PDS/SDS).
Back-up for eCommerce Salesforce inbox and phone queue.
Account Maintenance:
Enter Customer Complaints into Quality System as needed.
Enter credits/debits as required Force inbox or via the Sherwin-Williams Credit Team.
Process requests for new Ship Tos for existing accounts.
Directs sales representatives to the Pricing Team if price changes are required.
Other:
Follow the defined record retention process for Department.
Escalate any issues that impact Customer satisfaction.
This position is eligible for health benefits such as medical dental and vision coverage Flexible Spending Accounts (FSAs) disability coverage security retirement and saving benefits and more. Additional benefits include a generous time away from work package including personal leave paid parental leave medical leave vacation holidays among other benefits.
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff employees and business relationships.
Qualifications
FORMAL EDUCATION:
Required:
- Highschool or equivalent.
Preferred:
- College degree.
KNOWLEDGE & EXPERIENCE:
Required:
- Two years of clerical or office support.
Preferred:
- External Business-to-Business Customer facing experience
TECHNICAL/SKILL REQUIREMENTS:
Required:
- Basic MS Office skills
Required Experience:
Unclear Seniority
Employment Type
Full Time
