Technical Account Manager - EMEA
Technical Account Manager - EMEA
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Job Description
We are hiring a proactive Technical Account Manager (TAM) professional to join our Customer Success team. If youre excited to be part of a winning team of a SaaS security start-up Obsidian Security is a great place to make an impact.
A TAM is responsible for actively driving customer value within the Obsidian platform. The role is to technically advise on the usage of Obsidian solutions and be a subject matter expert on SaaS security challenges and best-practices. The TAMs responsibility is to partner with customers in a technical and educational capacity throughout the life of the customer partnership. The TAM is also the voice of the customer within Obsidian providing important feedback to product management and engineering. The ideal candidate is driven collaborative and knowledgeable has worked in a cybersecurity role and is excited about the opportunity to work in a SaaS security start-up. This is a 100% remote role with preference for candidates located in the Western region of the United States.
About the Role:
- Deliver the highest level of customer experience and technical assistance to customers and partners. Manage simultaneous customer requests inquiries and issues of varying complexity and priority.
- Take ownership of driving complex scenarios and issues working with appropriate stakeholders in engineering product management and sales to deliver successful outcomes.
- Work closely with our customers to make sure they are enabled/on-boarded successfully fully understand how to use the platform and can successfully integrate it into their day-to-day workflows.
- Drive towards improving customer understanding and usage of the Obsidian platform. This includes understanding common issues to build and improve in-product documentation and guides as well as deliver live or recorded product training for new customers or partners.
- Identify communicate and deliver on opportunities to improve Obsidians ability to support and enable our customers to be successful including new processes tools or product prototypes.
- Create and deliver Account Health checks and Quarterly Business Review
About You:
- A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian
- Experience building and managing strong customer relationships
- Experience with cybersecurity especially Cloud and SaaS security concerns
- Ability to prioritize and manage multiple requests while delivering results
- Experience administering and configuring SaaS applications (such as Google Workplace / GSuite O365 Okta Duo etc)
- Experience interacting with APIs integrations and middleware
- An understanding of common web authentication methods (such as tokens OAuth SAML etc.)
- Versed in software engineering (Python) is a definite plus
- Experience with cybersecurity solution stacks
- Experience in incident response threat triage log analysis and data correlation is a strong plus.
- Willingness to travel occasionally to meet with customers not expected to exceed 5%
Employee Benefits
Our competitive benefits packages are designed to support our employees well-being both at work and at home. Our US based employees enjoy:
- Competitive compensation with equity and 401k
- Comprehensive healthcare with dental and vision coverage
- Flexible paid time off and paid holiday time off
- 12 weeks of new parent or family leave
- Personal and professional development resources
For more details on our US benefits or for information on our international benefits please see here.
Pay Transparancy
Please note that the base pay range is a guideline and for candidates who receive an offer the base pay will vary based on factors such as work location as well as the knowledge skills and experience of the addition to a competitive base salary this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.
At Obsidian we are proud to be an equal-opportunity employer. We value diversity and hire for talent passion and compliance with federal law all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation please contact
Information collected and processed as part of any job applications you choose to submit is subject to Obsidians Applicant Privacy Policy.
Base Salary Range
83000 - 116000 GBP
Required Experience:
Manager
Employment Type
Full Time
