Head of Implementation (m/f/d)
Head of Implementation (m/f/d)
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Job Description
Short and crisp
In this pivotal role you will lead and manage our Implementation Team organized around 5 Chapters (Project Management Business Analyst Architects Developer Quality Assurance). The overall team size is 60 employees across locations in Germany & France. Your focus will be on managing and developing our workforce delivering high-quality implementation services driving customer satisfaction and contributing to our companys growth and profitability.
If you have leadership skills a customer-focused approach to drive client satisfaction experience in leading & developing internal teams and technical expertise to excel in this role apply now as Head of Implementation (m/f/d)!
Your job Your passion
Define and articulate a compelling vision and strategy for the Implementation team that supports the broader goals of client satisfaction and delivery excellence within global services
Collaborate closely with the global services leadership to establish team objectives and measurable KPIs that align with organizational priorities
Lead and manage Chapter leads as well as the wider implementation workforce ensuring effective oversight and strategic direction
Drive headcount and budget prioritization contributing actively to recruitment planning to support the companys growth journey
Take ownership of recruiting onboarding and training processes to integrate new talent smoothly and effectively
Work hand-in-hand with the Delivery Operations & Governance team to define and roll out consistent standards across teams and chapters
Foster an environment that encourages people development knowledge sharing and continuous upskilling to ensure project readiness
Act as a strategic liaison for client engagement leads during sales and implementation phases cultivating and sustaining strong client relationships
Ensure appropriate team allocation for client projects by assessing needs and collaborating with client engagement leads to guarantee satisfaction
Champion a culture of collaboration innovation and ongoing improvement across internal departments while promoting financial accountability through performance tracking reporting and quality assurance processes
Your profile Your strengths
- A Bachelors degree in computer science information technology business IT management project management or a related field; a Masters degree is preferred or demonstrable professional experience
- You have proven experience in a leadership roles within the software implementation or professional services domain
- You obtain strong project management skills and are familiar with project management methodologies (e.g. Agile Scrum) and software and project management tools (e.g. JIRA Microsoft Project)
- You have excellent interpersonal and communication skills both in German and English with the ability to interact effectively with clients and cross-functional teams French is a plus.
- You convince with your in-depth knowledge of the software industry software development processes and emerging technologies
- You have a proven ability to develop and execute strategic plans to achieve team goals
- You have proven experience in leading and developing an international workforce as well as federating teams across locations
- You have exceptional problem-solving and decision-making abilities
- Certifications in project management (e.g. PMP) and relevant software technologies are a plus
Our offer to you
- Great creative freedom and diverse opportunities for further development in a very trusting and appreciative environment
- Flexible working hours a working time account overtime regulations and modern and ergonomically equipped workplaces
- State-of-the-art collaboration tools for efficient working (e.g. Stackoverflow for Teams)
- A family-friendly and relaxed atmosphere where ideas are created together and quickly implemented thanks to the flat hierarchy
- Unlimited employment contracts cafeteria health campaigns dogs in the office sufficient and free parking spaces bicycle leasing employee PC program mobile tire service various events package service drinks fresh fruit and vegetables cookies and much more!
About us
Join us in designing innovative software solutions with and for our customers. We have been setting the standard in digital investment advisory and wealth management for 25 years in Germany Europe and the world. At aixigo you will find clever minds a friendly workforce and diverse areas of responsibility.
Short communication channels and long-term cooperation are essential to us both among ourselves and in our customer projects.
Distinctive spirit appreciation and communication at eye level define our actions every voice is heard. Become part of aixigo!
Required Experience:
Director
Employment Type
Full-Time
