ID and Building Security Access Representative (H)
ID and Building Security Access Representative (H)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Current Employees:
If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet please review this tip sheet.
The University of Miami/UHealth Department of Public Safety has an exciting opportunity for a full-time ID and Building Security Access Representative.
Core Job Summary:
The ID and Building Security Access Representative utilizes complex systems to monitor and provide access to campus buildings and transportation services. The ID and Building Security Access Representative serves as a liaison to faculty staff and facility managers to ensure the safety of facility occupants and guarantee the smooth operations of all facility functions and operations.
Core Responsibilities:
Assists customers with Photo ID badges building access parking and public transportation.
Processes sales of ID badges and accessories parking and transit permits parking validations bicycle permits and background checks.
Assists customers with replacing broken/lost access and transit cards.
Answers phone calls greeting students faculty and staff and addressing and resolving issues through appropriate channels.
Adheres to proper telephone etiquette and use of call center software.
Monitors and responds to email inquiries received through two departmental email accounts one for Parking and another one for Photo ID.
Assists customers with scheduling UM Transportation Department shuttles
Processes and distributes daily reports including parking transit and access reports.
Reconciles daily credit card check IDR payroll deduction and student account sales.
Files and scans department records.
Programs and troubleshoots ID badges and access cards for campus locking systems.
Processes employment clearances Logs customer interaction notes in database.
Processes metal key requests and distribution to authorized individuals.
Maintains office inventory.
Works at the Emergency Hotline call center before during and/or after emergencies including but not limited to hurricanes.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions
The ID and Building Security Access Representative must use very complex systems T2 Flex Pro-Watch and Onity SystemsAssists customers with Photo ID badges building access parking and public transportation
Processes sales of ID badges and accessories parking and transit permits parking validations bicycle permits and background checks.
Assists customers with replacing broken/lost access and transit cards.
Answer phone calls greeting students faculty and staff and addressing and resolving issues through
appropriate channels.
Monitor and respond to email inquiries received through two departmental email accounts one for Parking and another one for Photo ID.
Assists customers with scheduling UM Transportation Department shuttles.
Processes and distributes daily reports including parking transit and access reports.
Reconciles daily credit card check IDR payroll deduction and student account sales.
Programs and troubleshoots ID badges and access cards for campus locking systems.
Processes employment clearances.
Files and scans department records.
Logs customer interaction notes in database.
Adheres to proper telephone etiquette and use of call center software.
Processes metal key requests and distribution to authorized individuals.
Categorized as Tier 1 emergency employee. Expected to work at the Emergency Hotline call center before during and/or after emergencies including but not limited to hurricanes.
Other duties as assigned.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
High School diploma or equivalent
Minimum 2 years of relevant experience
Knowledge Skills and Attitudes:
Strong customer service skills
Strong written and verbal communication skills
Highly detail oriented and organized
Excellent interpersonal skills
Knowledge of medical terminology
Any relevant education certifications and/or work experience may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H5Required Experience:
Unclear Seniority
Employment Type
Full-Time
