INDUSTRIAL COMMISSION

Are you ready to work for an exceptional state agency that works to protect the life health safety and welfare of the employees in the State of Arizona Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance demonstrating leadership in all areas and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day.

Ombudsman Division

2675 E. Broadway BLVD

Tucson AZ 85716

Salary: $23.00

Grade: 20

Closing Date: August 15 2025

This position will report to the Ombudsman Manager (Attorney) and is primarily responsible for informing and clarifying Title 23. Chapter 6 of the Arizona Revise Statutes (Arizona Workers Compensation Act) Workers Compensation Rules and the workers compensation system to injured workers. The position is responsible for providing information about the workers compensation system to injured workers employers carriers medical providers law offices and other stakeholders. The position is also responsible for providing information to employees and employers regarding programs related to wage earned paid sick time minimum wage and youth labor.

Essential Duties and Responsibilities include but are not limited to:
Informing clarifying and instructing workers employers and insurance carriers of Arizona Revised Statutes including litigation phase. Respond to inquiries received through telephone email or walk-in.
Providing paperwork and instructions to stakeholders as appropriate to address their inquiries.
Assisting in the development of and participation in divisional team member training and employee development. Recommend continual improvement and explore new opportunities to increase the effectiveness of the Ombudsman team.
Participate in the Arizona Management System (AMS) and daily Huddle board; attend staff meetings seminars conferences and training classes as indicated.

Knowledge in
Applicable workers compensation procedures statutes and rules Applicable Labor Department programs statutes and rules.
Microsoft Word.
Google Office Suite Gmail Sheets and Docs.
Basic English.
Basic mathematics.

Skills in
Effectively able to communicate verbally and in writing to address questions and concerns of customers.
Review and interpret Arizona Workers Compensation laws rules procedures and court decisions.
Strong critical thinking skills.
Initiative and attention to detail.
Strong focus on customers.
Strong organizational analytical skills.
Strong leadership time management and organizational skills.
Reading and comprehending medical and legal documents.

Ability to
Identify relevant documents in claims files.
Search complex claims and ALJ files to identify procedural posture and available options
under the relevant law
Handle difficult stakeholders.
Prepare notes summarizing contacts with customers in clear and concise and timely manner
Manage heavy workload with high level of accuracy and production.
Learn computer systems and applications.
Work well within a diverse and inclusive office environment.
Timely process documents within established productivity standards and prioritize
work within established time frames.
Exercise independent judgement.

Written and verbal fluency in English and Spanish is preferred.

If this position requires driving or the use of a vehicle as an essential function of the job then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical dental life and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

You will be eligible to participate in the state employee health/disability insurance plan and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

If you have any questions please feel free to contact Human Resources at or 602.542.5559 for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.