Front Desk Manager
Front Desk Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Additional Information: This hotel is owned and operated by an independent franchisee Mainsail Lodging and development. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
In the Heart of Macon
Hotel Forty-Five is seeking a dedicated and guest-focused Front Desk Manager to support daily front office operations in our boutique downtown Macon property. This leadership role is responsible for supervising front desk staff ensuring exceptional guest service and maintaining smooth check-in and check-out procedures. The Assistant Front Office Manager assists with resolving billing and payment issues processes guest transactions and ensures accuracy in setting up guest accounts.
The role requires a proactive approach to managing sold-out situations coordinating with housekeeping for room readiness and addressing guest concerns promptly. This individual serves as a point of contact for guest issues works closely with departments such as Engineering and Housekeeping and supports the front office team through coaching training and motivation. The Assistant Front Office Manager also plays a key role in upholding safety standards reporting incidents and serving as an advocate of the Guarantee of Fair Treatment/Open Door Policy process.
This is a hands-on role ideal for someone passionate about hospitality leadership and delivering a memorable guest experience in the vibrant setting of downtown Macon.
What youll do
Learn & excel in Opera PMS system
Assist in managing & motivating front desk personnel
Assist with guest luggage
Provide room quotes and upsell to guest when possible
Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
Responsible to know all functions to showcase the hotel to each guest
Maintain guest confidentiality
Maintain knowledge of hotel and brand rewards
Provide local information for shopping dining nightlife and recreational destinations
Receive store and deliver luggage and mail
Make travel arrangements for guests to include sightseeing and other tours
Assist with coordination between Housekeeping and Front Desk
Verify charges / collect payment from guests for room stays
Respond to guest inquiries
Follow scheduled shifts and follow break and lunch requirements
Report any suspicious activity or unusual items in room
Report any irregular behavior from guests in public areas and or in room
Ability to take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area
Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift pull 40 lbs
Ability to communicate clearly
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks making appropriate progress towards deadlines
Able to work independently take direction and provide direction to others
Manage differing personalities within the office the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful high pressure situations
Ability to effectively handle challenges in the workplace including anticipating preventing identifying and solving problems as necessary
What you have
High School diploma or higher
Previous hospitality experience preferred
Excellent phone & customer service skills
Excellent communication skills both verbal and written
Ability to use technology e.g. tablets iPads
This company is an equal opportunity employer.
frnch1
Required Experience:
Manager
Employment Type
Full-Time
